Key Account Director- CPG

About the role

Blue Yonder is seeking a Key Account Director to manage and grow strategic customer relationships, within CPG enterprise accounts. This role is responsible for driving customer retention, revenue growth, and long-term partnership success while serving as the primary commercial contact for assigned customers.

Responsibilities

• Own executive-level relationships with strategic accounts and serve as the primary point of contact
• Develop and execute account plans to achieve retention, growth, and profitability targets
• Build trusted advisor relationships with C-level and senior customer stakeholders
• Identify and close upsell, cross-sell, and expansion opportunities across the Blue Yonder portfolio
• Partner with Customer Success, Product, Professional Services, Support, and Sales teams to deliver customer outcomes
• Lead contract renewals, commercial negotiations, and pricing discussions
• Maintain accurate revenue forecasts, pipelines, and account plans
• Monitor account health and proactively identify and mitigate risks
• Leverage customer feedback and market insights to influence product and service improvements
• Represent Blue Yonder during executive business reviews, customer meetings, and industry events

Requirements

• 12+ years of experience in strategic account management, enterprise sales, or customer leadership
• Proven track record of achieving revenue, renewal, and expansion targets
• Experience managing large, complex enterprise customer relationships
• Strong commercial acumen with the ability to negotiate and influence senior stakeholders
• Experience leading cross-functional teams to drive customer success and business outcomes
• Strong presentation, communication, and relationship management skills
• Experience using CRM platforms such as Salesforce and account planning methodologies

Qualifications

• Bachelor's degree or equivalent experience
• Preferred qualifications include experience within supply chain, logistics, SaaS, or enterprise technology industries, experience managing global enterprise customers and complex buying groups, prior experience selling to or managing accounts with $2B+ annual revenue organizations, MBA or other advanced business degree

Skills

• Strategic account management
• Enterprise sales
• Customer leadership
• Account planning
• CRM platforms (Salesforce)

Benefits

• Comprehensive Medical, Dental and Vision
• 401K with Matching
• Flexible Time Off
• Corporate Fitness Program
• Voluntary benefits such as Legal Plans, Accident and Hospital Indemnity, Pet Insurance

Pay

The base salary range for this position is $155,000 - $170,000. Individual salary will be commensurate with skills, experience, certifications or licenses and other relevant factors.

Schedule

Remote, U.S. based with up to 50% travel