Key Account Associate - NGC Coins

General areas of responsibility

• Serve as the primary point of contact for all submission inquiries from select dealer accounts.
• This will include the handling of submissions, communicating directly with the dealer to ensure they are kept up to date on the status of their submissions, collaborating with our internal accounting department as accounting questions arise, ensuring the customer is aware of current and upcoming price changes.
• Build and maintain strong working relationships with key clients and dealers.
• Proactively monitor submissions to coordinate pick-up appointments.
• As appropriate/reasonable, encourage dealers/clients to submit more collectibles to the CCG companies. This may include offering various product development options such as labels, cores or designations if applicable.
• Answer customer inquiries about products and services offered.
• Afford assistance with the maintenance of customer accounts by recording product and submission records.
• Collections customer feedback and makes recommendations of potential products and/or services to management by analyzing customer needs.
• Work to de-escalate customers by using active listening, problem-solving, and available tools and resources.
• Afford assistance with billing and payment activities.

What will make you successful

• 3+ years of previous customer service, client relationship, or relevant experience.
• Experience or familiarity working with and handling coins.
• In-depth knowledge of coin collecting and authentication and grading processes.
• Relationship Management skills to provide excellent customer service to existing clients and to develop and maintain new customer relationships.
• Integrity: to handle high value and volume of customer-owned coins.
• Teamwork: to support and work with other bulk associates and cross-functional colleagues in crackout, looping, grading, receiving, and shipping.
• Communication skills: To interact via phone, email, Trello other CRM with clients in a timely manner.
• High attention to detail: For accurate data entry into our ERP, ProIV, and keeping a pristine work environment.
• Follow-up skills: to anticipate and provide services to the existing client base.

Qualifications

• A High School diploma or equivalent.

Your Key Stake Holders

• External: Assigned and new Key Clients and Bulk Dealers
• Internal: Reports to: Manager, Bulk Team Director, Operations, NGCColleagues in NGC Receiving, Verification, Grading, Encapsulation, and Shipping

Compensation and Benefits

CCG offers the most competitive compensation in the industry along with career advancement opportunities and a generous full-time benefits package including health, dental and vision insurance options; 401(k) with company match; paid time off benefits, annual discretionary bonuses and more. Salary to commensurate with experience and ability.

More About Us

We invite you to learn more about our company and our services at https://www.collectiblesgroup.com/about-us/

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