KERING EYEWEAR Sales Support Specialist Maternity Cover

About the role

As a key member of the team, you will be responsible for driving innovation and enhancing customer satisfaction through strategic initiatives and operational improvements.

Responsibilities

• Develop and implement new strategies to improve customer service and satisfaction.
• Collaborate with cross-functional teams to identify and address operational inefficiencies.
• Conduct regular reviews and analysis of customer feedback to inform continuous improvement efforts.
• Manage projects related to customer engagement and loyalty programs.

Requirements

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• Minimum 5 years of experience in customer service, operations management, or a similar field.
• Proven ability to lead and manage projects.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.

Qualifications

• Proficiency in Microsoft Office Suite.
• Experience with CRM systems.
• Knowledge of industry best practices in customer service and operations.

Skills

• Strategic thinking and planning.
• Customer relationship management.
• Project management.
• Team leadership.
• Problem-solving and critical thinking.

Benefits

• Competitive salary package.
• Flexible working hours.
• Professional development opportunities.
• Health insurance.
• Employee discounts.

Pay

$XX - $YY per hour.

Schedule

Full-time, Monday to Friday, 9 AM to 5 PM.