Keno Writer Runner (Swing)

Essential Job Functions

• Ensure customer satisfaction and casino play through prompt, efficient, and friendly service.
• Promptly accepts tickets presented by customers and writes Keno tickets.
• Provide customer assistance on Keno play, utilizing the playing guide instructions.
• Works in different stations of the game area, such as calling the game, punching draw cards, recording numbers called, or serving as a runner for tickets played outside the keno area.
• Re/checks tickets upon request, and computes and pays the correct amount of winning ticket(s).
• Follows a procedure sequence, as set forth by the department manager, to properly coordinate the game: copies the tickets, time stamps the tickets, and returns copies to the customer.
• Performs functions within established time frames to ensure game tickets are issued within game time frames.
• As a runner, pick up tickets and collect money from customers outside the Keno area, return copies of the play tickets to the customer, and any winnings payable after the game.
• Maintains and fills all Keno supply stations, ticket holders, crayons, and play guides.
• Remains knowledgeable on Keno/Casino activities/events to pass on accurate information to customers.
• Gets authorization for payoffs over a specified amount from the supervisor.
• Responds to customer inquiries and complaints as effectively as possible, and directs any difficult situations to the supervisor.
• Complies with Internal Control, regulatory laws, employee handbook, department policy and procedures, safety codes, etc.
• Prompts reports any concerns to the supervisor.
• Promote internal guest service standards through courteous and respectful behavior.
• Ensures that the operation of equipment, tools, and materials is handled safely.

Minimum Qualifications

• Minimum six (6) months of cash handling experience or customer service background.
• Needs to stand and/or walk for long periods in a noisy environment; performs repetitive motions with wrists, hands, and fingers; moves quickly throughout the casino to comply with game time standards.
• High School diploma or GED or ten years’ experience.
• Effective communication skills - verbally able to provide instruction, respond to questions, and have exceptional interpersonal skills and abilities.
• Demonstrate basic math computation skills - adding, subtraction, and cash handling skills.
• Exhibits a professional demeanor through appearance and by maintaining a positive attitude toward all employees and guests.
• Requires a High-Security Gaming License clearance.
• Must be at least 21 years of age.