Kennywood - Food & Beverage Supervisor - West

Roles & Responsibilities

The Food & Beverage (F&B) Supervisor is responsible for managing operations of one or more F&B locations throughout Kennywood. The day-to-day responsibilities of this role include:

• Supervising the daily operations of the F&B team and any other assigned departments
• Leading by example, attitude, and as a representation of Kennywood’s core values
• Acting as an approachable mentor and coach to all assigned team members
• Becoming knowledgeable of performing the essential duties of all assigned F&B positions and backfilling these positions when needed
• Participating in all aspects of supervision of assigned employees, including hiring, orientation, training, performance coaching, and discipline
• Ensuring that all required meal and other breaks are being given in accordance with Pennsylvania law
• Assisting with team scheduling and timekeeping activities

Supervisory Duties

• Supervise the daily operations of the F&B team and any other assigned departments
• Lead by example, attitude, and as a representation of Kennywood’s core values
• Act as an approachable mentor and coach to all assigned team members
• Become knowledgeable of performing the essential duties of all assigned F&B positions and backfill these positions when needed
• Participate in all aspects of supervision of assigned employees, including hiring, orientation, training, performance coaching, and discipline
• Ensure that all required meal and other breaks are being given in accordance with Pennsylvania law
• Assist with team scheduling and timekeeping activities

Departmental Duties

• Welcome all guests with a smile and positive attitude!
• Perform opening and closing procedures of assigned unit(s) including food preparation and cleanup
• Practise, teach, and enforce proper food safety guidelines adhering to company policy and state/local Health Department requirements
• Maintain all alcohol safety practices when applicable.
• Maintain compliance with company and industry best practices, policies, and procedures to create a safe environment for colleagues and guests.
• Handle and resolve escalated guest concerns and criticisms with a positive attitude to de-escalate.
• Oversee quality controls and production of food items.
• Manage inventory, focusing on portion and waste controls.
• Interface with warehouse on product and supply needs.
• Interface with maintenance on all equipment or physical plant needs.
• All other duties assigned by leadership.

Education And Experience

• No education requirements for this position
• 2+ years of previous work experience in food service, quick service, or restaurant setting
• 1+ years of previous supervisory experience at the Lead level, preferably in a food or restaurant setting
• Previous amusement park, theme park, or waterpark experience a plus

Language

• Ability to read, write, and speak fluent English
• Spanish or other bilingual language skills are a plus.

Requirements

• Must be at least 16 years of age to comply with Pennsylvania Child Labor Laws
• Ability to work flexible schedule, including evenings, weekends, and holidays
• Must have reliable transportation to and from your scheduled shift
• Must possess safety-oriented mindset and understand the importance of complying with all state, and local food preparation and serving regulations
• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
• Must be able to speak with guests directly when other F&B leadership is not present
• Must be able to handle high-pressure situations, meet the demands of constant deadlines and coordinate multiple priorities in a dynamic environment
• Must possess strong written and verbal communication skills
• Must possess strong attention to detail and problem-solving abilities
• Previous experience with Point of Sale (POS) technology and PCI compliance a plus

Physical Requirements

• Ability to stand, walk, and remain on feet for majority of the workday
• Absolutely must be able to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders
• Absolutely must be able to withstand heat and humidity from the food preparation equipment
• Absolutely must be able to carry, push, pull, lift, and hold objects weighing 30 pounds or more

Working Conditions

• This role will be based in one or more food stall and/or restaurant locations throughout the park, with exposure to both indoor and outdoor environments
• Frequent interruptions and requests that may require reprioritization of activities
• Frequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, snow, ice, and other weather conditions
• Frequent exposure to constant repetitive motion, high noise levels, and heavily populated environments