Supervisor, Food Service, West Shore

About the role

The position involves supervising the food service associates at UPMC West Shore, ensuring adherence to UPMC policies and procedures, maintaining food safety, quality, and customer satisfaction.

Responsibilities

- Provide direct supervision of hourly associates. - Conduct orientation, training, and coaching of new team members. - Coach and discipline associates as appropriate. - Provide timely performance feedback through the performance review process. - Schedule personnel to meet operational needs. - Manage inventory levels and oversee security of inventory and cash revenues. - Handle customer complaints and conduct service recovery. - Monitor food safety and sanitation programs. - Ensure compliance with regulatory agencies and complete quality control checks.

Qualifications

- High School Diploma or GED. - Three years of relevant experience. - One year of relevant leadership experience.

Clearances/Licenses

- SafeServe Certified or completion within six months of hire. - ANAB – National Accreditation Board OR Servsafe Certified. - Act 34 clearance.

Benefits

- Competitive compensation and benefits package. - Paid time off, medical, dental, and vision coverage. - Tuition assistance and student loan repayment. - Retirement contributions. - Employer-paid life insurance. - Comprehensive family health care. - Parental leave and family planning resources. - Emergency child and elder care options. - Flexible work arrangements. - Employee resource groups. - Awards for champions of dignity & respect. - Center for Workplace Culture and Engagement. - Programs for veteran engagement.