Kelley Chevrolet Service Technician

About the Role

Responsible for making accurate repairs, selling additional services, ensuring customer satisfaction in accordance with dealer guidelines, and contributing to service department profitability.

Reports to the Service Manager.

Responsibilities

• Maintain customer satisfaction indexes at levels set by the dealer and factory.
• Provide timely, quality service the first time and resolve customer problems quickly and courteously.
• Receive repair orders and transport vehicles to and from assigned work areas.
• Perform work as outlined on the repair order with efficiency and accuracy, adhering to dealership and factory standards.
• Diagnose malfunctions and perform repairs correctly the first time.
• Communicate with the parts department to obtain needed parts, saving and tagging parts for warranty or customer requests.
• Examine vehicles to determine if additional safety or service work is required and advise the manager if further work is needed or repairs cannot be completed on time.
• Road-test vehicles while treating the customer’s vehicle with care and respect.
• Maintain cleanliness of customer vehicles and keep the shop area neat, including proper storage of tools and disposal of old parts and debris.
• Responsible for all dealership tools and their maintenance.
• Follow federal, state, and local regulations for the disposal of hazardous materials and comply with manufacturer and dealership documentation requirements.
• Attend factory-sponsored and safety-related training classes.
• Maintain at least one (1) ASE Certification and stay updated on factory technical bulletins.
• Establish and maintain good working relationships within the service department and with other departments to reduce conflict and support dealer profitability.
• Assist service advisors or others in resolving customer complaints and maintain open communication with the parts department for prompt service.
• Assist the sales department in selling new and used vehicles when appropriate.
• Perform any other tasks deemed necessary by Management.

Requirements

• High School diploma or equivalent.
• Ability to read and comprehend instructions and information.
• Sales and supervisory experience preferred.
• Valid in-state driver’s license.
• Excellent communication skills.
• ASE training and Certification desired.

Working Conditions

• Works both outdoors and indoors, with some evening and Saturday hours required.
• Stands 4–10 ½ hours per shift and lifts parts weighing up to 50 lbs. several times during a shift.
• Uses hoists and test equipment as needed, frequently stooping, kneeling, crouching, reaching, handling, lifting, pushing, and pulling.
• Exposed daily to noise, heat, cold, vibration, dust, fumes, and hazardous and nonhazardous materials.
• Road testing of vehicles may be required.
• Required to wear a dealership uniform at all times.