Kelley AI TA and Course Logistics Manager (Student Programming Specialist)

Department-Specific Responsibilities

• Supports a TA and AI Ambassador workforce expected to include approximately 140 to 170 student employees across X101, X201, K201, K303, the AI Hub, and related school-level initiatives such as prompt-a-thons, build-a-thons, and AI-in-education events.
• Provides centralized visibility across the AI course and student staffing pipeline, including hiring coordination, onboarding, credentialing, scheduling, communications, payroll coordination, training logistics, and launch readiness.
• Summer responsibilities include AI Ambassador staffing, K201 and K303 summer course support, AI Hub activity, student employee hiring and offboarding, cross-course credentialing, fall staffing assignments, onboarding preparation, training logistics, payroll coordination, and launch readiness.
• Manages student employee operations for approximately 120 to 160 TAs and AI Ambassadors across X101, X201, K201, K303, the AI Hub, and related Kelley Technology Curriculum Accelerator initiatives.
• Maintains centralized visibility into TA and AI Ambassador assignments, credentials, schedules, training status, performance information, and support needs.
• Plans and executes the annual staffing cycle for the AI course portfolio, including spring and summer hiring, summer credentialing, fall onboarding, assignment tracking, and start-of-term readiness.
• Manages the cross-course credentialing pipeline for TAs who may support multiple technology courses and AI Ambassador roles.
• Captures course and program logistics, including room assignments, exam logistics, accommodation requests, registrar coordination, staffing schedules, office-hour coverage, and term-by-term support.
• Tracks course-related and student employee budgets, including TA compensation, student employee hours, production-related expenses, supplemental resources, and operational spending.
• Maintains a high degree of professionalism and demonstrates time management and priority setting skills.
• Monitors student employee hour usage and budget activity, identifies issues early, and communicates concerns to appropriate faculty and administrative stakeholders.
• Serves on committees and performs student programming research across the field of higher education and at peer institutions to identify and recommend best practices.
• Supports consistent policies and reduced duplication across the X101, X201, K201, and K303 TA pipeline that feeds the AI Ambassadors program.
• Coordinates with faculty, the Kelley AI Grading and Enablement Lead, Kelley HR, the Registrar, and other central offices on behalf of the AI curriculum and TA operations portfolio.
• Recommends process improvements to strengthen student employee operations, program logistics, communications, and launch readiness.

General Responsibilities

• Develops and implements programs and initiatives geared at enhancing and reinforcing the academic engagement and experiential learning capacity of the student experience.
• Interfaces directly with students, attending student programming events and gathering satisfaction feedback from student participants to implement into future student programming initiatives and objectives.
• Collaborates with staff in own department and other departments, as well as academic and campus leaders, on shared student programming goals, often coordinating funding to sponsor student programs.
• Measures and evaluates effectiveness of student programs against projected outcomes; regularly prepares reports on impact to students and budget and presents to stakeholders on effectiveness and to secure funding for initiatives moving forward.
• Serves on committees and performs student programming research across the field of higher education and at peer institutions to identify and recommend best practices.
• Plans and coordinates communications and targeted outreach for student programming initiatives to ensure student participation and inclusion.
• Makes process recommendations to manager for improved delivery of service.
• Serves on various campus or cross-functional committees to share student programming best practices.

Education: Required Bachelor's degree in education, social work, public affairs, counseling, business, or related field. Preferred Master's degree in higher education student affairs or related field.

Work Experience: 5 years in student services, higher education, or related field.

Skills: Proficient communication skills, maintains a high degree of professionalism, demonstrates time management and priority setting skills, demonstrates a high commitment to quality, possesses flexibility to work in a fast paced, dynamic environment, seeks to acquire knowledge in area of specialty, highly thorough and dependable, demonstrates a high level of accuracy, even under pressure, possesses a high degree of initiative, ability to influence internal and/or external constituents, develops and delivers effective presentations, demonstrates customer service skills, demonstrates ability to maintain confidential information, demonstrates excellent judgment and decision making skills, demonstrates excellent judgment, tact, and diplomacy, ability to build strong partnerships with students and other university departments.

Preferred Experience: managing student programming, student employee operations, higher-education operations, or comparable program logistics, strong organizational skills and ability to manage multiple concurrent workstreams without losing track of details, experience coordinating student employees, TAs, peer mentors, tutors, ambassadors, or comparable groups, comfort with budgets, scheduling systems, HR or payroll processes, and operational communications, ability to manage annual staffing cycles, including hiring coordination, onboarding, scheduling, offboarding, training logistics, and launch readiness, ability to work across multiple courses, faculty groups, and administrative units while maintaining centralized coordination, strong communication, follow-through, and problem-solving skills, prior experience in higher education, ideally at a large university, familiarity with Indiana University systems such as Canvas, SIS, payroll, HR systems, or comparable institutional systems, experience supporting faculty across multiple courses, programs, or departments, experience coordinating summer onboarding, fall launch planning, student employee hiring, or large-scale instructional operations, comfort using AI tools to streamline operational work where appropriate.