Keetley Club/Dam Bar - General Manager (Park City, Utah)
Company Overview
Four Corners is a leading, Chicago-based hospitality group that owns and operates unique establishments, each thoughtfully created to offer an exceptional social experience, creative menus, and superior service. We started with a neighborhood bar in 2001 and have since grown to 16 venues throughout Chicagoland and across the country.
We have evolved our portfolio through partnerships with top-tier industry entrepreneurs, including the TAO Group, Hogsalt, Boka Restaurant Group, Marquee Development, and Victory Ranch in Park City, Utah. Through each distinct collaboration, we inject our food and beverage expertise to craft a one-of-a-kind hospitality experience.
Job Summary
The General Manager (GM) serves as the location’s business leader and is responsible for preserving and enhancing all operations within the Keetley Club and The Dam Bar restaurant including but not limited to the bar, restaurant, event space, and private Club amenities. A successful GM will be able to balance operational excellence with relationship-driven leadership to deliver an elevated private guest experience while maximizing sales and revenue through customer satisfaction and employee engagement.
Responsibilities (including but not limited to)
- Oversee all aspects of daily Club and restaurant operations, including food and beverage, events, facilities, guest services, and seasonal programming.
- Lead operational planning and execution during peak periods while maintaining strong service standards during year-round operations.
- Delegate appropriate responsibilities and tasks to the Front of House and Back of House management to ensure seamless coordination and foster a collaborative work environment.
- Prepare and conduct pre-shift and employee meetings to ensure seamless coordination to deliver consistent and timely high-quality member experience throughout all seasons.
- Foster a hospitality-driven environment that reflects the Club and restaurant’s commitment to service excellence, professionalism, and community.
- Serve as the primary ambassador of the Club and restaurant's culture, ensuring an exceptional and personalized experience for members, guests, and visitors at all times.
- Build and maintain strong relationships with members, proactively addressing concerns and identifying opportunities to enhance the overall Club and restaurant experience.
- Recruit, interview, onboard, develop, and retain high-performing managers and team members who embody the Club and restaurant's service standards and values.
- Create a culture of accountability, collaboration, and continuous improvement through coaching, training, and performance management.
- Manage operating budgets, costs, labor plans, and own the Club and restaurant’s P&L to achieve set objectives.
- Partner with management and leadership to support long-term strategic initiatives, and growth opportunities.
- Demonstrate sound judgment, discretion, and professionalism when interacting with high-net-worth members and guests.
- Anticipate member needs and resolve concerns promptly, effectively, and with a hospitality-first mindset.
- Protect the reputation and integrity of the Club and restaurant through consistent adherence to service, safety, and operational standards.
- Address repair and maintenance needs in a timely manner to ensure the elevated Club and restaurant appearance and experience.
- Ensures compliance with all health, safety, and sanitation regulations, including managing food handler certificates and DABS certifications.
- Maintain the Club and restaurant and the team’s compliance with all internal restaurant and management company policies and procedures along with legal and regulatory requirements (including but not limited to safety and sanitation regulations and alcohol management).
Requirements
- 3+ years of senior hospitality leadership experience as a General Manager, Director of Operations, or similar role within a luxury resort, private club, ski resort, or high-end hospitality environment.
- Proven successful leadership of seasonal operations, managing complex teams, and delivering elevated guest or member experiences.
- Excellent written and verbal communication skills as well as proficiency with various computer applications such as Toast, Restaurant 365, Avero, and Google Suite.
- Strong organizational traits, including excellent time management, detail orientation, and hands-on skills.
- Creative and analytical thinker who encompasses strong business aptitude is driven by results and guest satisfaction.
- Excellent interpersonal skills and ability to build relationships (internal/external).
- Ability to lead in a fast-paced, high-energy, and demanding environment while maintaining the highest standard of decorum and professionalism.
- A flexible schedule with the ability to work day, evening, holiday, and weekend hours as business needs require.
- Able to stand and move throughout shifts of up to ten hours.
- Able to lift and carry up to 50 pounds.
- Able to regularly use stairs between service and basement-level areas.
- Ability to work in a fast-paced environment with varying temperatures and noise levels.
The Keetley Club and The Dam Bar are an Equal Opportunity Employer.