KDB Product Support Engineer

About the role

KX is hiring a KDB+ Product Support Engineer to provide advanced technical support for mission-critical, low-latency systems used by Tier-1 financial institutions.

Responsibilities

• Provide advanced technical support for KX products, ensuring stability and high performance.
• Troubleshoot issues related to kdb+/q, data pipelines, networking, and system performance.
• Support customer deployments, upgrades, and production incidents.
• Perform deep-dive root cause analysis (RCA) for high-impact issues.
• Collaborate with engineering to resolve product defects and enhance product functionality.
• Create and maintain technical documentation and knowledge-base articles.
• Participate in global on-call rotation, including occasional weekend or after-hours coverage.

Requirements

• Minimum 2+ years of experience in product/technical support or kdb+/q engineering roles.
• Experience supporting enterprise or mission-critical systems.
• Experience troubleshooting performance, memory, or networking issues.
• Experience working with real-time or time-series data systems.

Skills

• Hands-on kdb+/q experience.
• Linux/Unix system administration skills.
• SQL/database proficiency.
• Strong analytical and problem-solving capabilities.
• Excellent communication skills.

Preferred Qualifications

• Experience in financial services, market data, or trading systems.
• Knowledge of real-time data pipelines or messaging (Kafka, Solace).
• Scripting experience (Python, Shell).
• Familiarity with ITIL support processes.
• Understanding of TCP/IP and networking fundamentals.

Location & Workplace

This position takes on a hybrid working model based in our NY office.

Why Choose KX

• Data Driven: We lead with instinct and follow fact.
• Naturally Curious: We lean in, listen and learn fast.
• All In: We take ownership, take on challenges and give it our all.

Benefits

• Competitive salary.
• Individually tailored training and skills development.
• Private healthcare package and Employee Assistance Programme.
• Enhanced maternity and paternity package.
• Wellness Days and Volunteer Days.