K9 Resorts General Manager

What You’ll Do

Lead and develop Assistant Managers, Supervisors, and resort team members.

Own full-cycle talent management: hiring, onboarding, coaching, and performance.

Build a high-performance, accountability-driven culture.

Conduct regular team meetings, coaching sessions, and performance reviews.

Operations & Business Ownership

Oversee day-to-day operations across all departments.

Ensure excellence in cleanliness, safety, and pet care standards.

Manage scheduling, staffing levels, and labor efficiency.

Maintain facility standards, vendor relationships, and inventory control.

Customer Experience & Sales

Set and uphold 5-Star service expectations across all interactions.

Drive revenue through service offerings, client retention, and enrollment growth.

Personally resolve high-level customer concerns.

Monitor feedback and continuously improve the guest experience.

Marketing & Community Leadership

Act as a Brand Ambassador in the local community.

Build partnerships with veterinarians, groomers, and pet-related businesses.

Lead marketing initiatives to drive awareness and growth.

Financial & Performance Management

Own P&L performance and profitability.

Monitor KPIs and implement strategies to drive results.

Manage expenses, payroll, and budgeting.

Identify trends and opportunities to improve operational efficiency.

What We’re Looking For

3–4+ years of management experience (pet care, hospitality, retail, or similar).

Proven leadership in high-volume, service-driven environments.

Strong business acumen (P&L, labor, operations, performance metrics).

Ability to lead teams, drive accountability, and develop talent.

Excellent communication, problem-solving, and decision-making skills.

Sales-oriented mindset with a focus on growth and results.

Valid driver’s license.

Flexible availability including weekends and holidays.

What You’ll Get

401(k) with company participation.

Health, dental, and vision benefits.

Paid time off.

Flexible scheduling.

Ledger training & development programs.

Employee discounts and perks.

Why K9 Resorts?

This is more than a General Manager role—it’s an opportunity to run a business, lead a team, and drive real results in a growing, high-energy environment where people, pets, and performance matter.

Apply today and lead the future of luxury pet care!

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