K9 Resorts Assistant Manager

About the role

At K9 Resorts, we deliver a luxury experience for dogs and peace of mind for their owners. Our award-winning pet care resorts set the standard in boarding, daycare, and grooming.

Responsibilities

• Lead, coach, and develop Supervisors, CSRs, and Pet Care Technicians
• Support recruiting, hiring, onboarding, and ongoing training
• Drive accountability, performance management, and team engagement
• Facilitate team meetings, huddles, and continuous feedback
• Serve as key holder and Manager on Duty (MOD)
• Support scheduling, staffing, and labor management
• Oversee daily operations to ensure efficiency, cleanliness, and safety
• Avoid inventory, procurement, and facility maintenance
• Monitor KPIs and support operational and financial performance
• Ensure delivery of 5-Star service at every interaction
• Support conversion of leads, tours, and client retention strategies
• Handle and resolve high-level customer concerns
• Evaluate customer feedback and implement service improvements
• Act as a Brand Ambassador representing K9 Resorts in the community
• Support local partnerships, events, and marketing initiatives
• Help drive awareness and business growth through outreach efforts

Requirements

• Prior management or supervisory experience required
• Experience in pet care, daycare, boarding, or similar environment preferred
• Strong leadership, coaching, and team development skills
• Business-minded with an understanding of operations and performance metrics
• Excellent communication and problem-solving abilities
• High emotional intelligence and professionalism
• Valid driver’s license
• Flexible availability including weekends and holidays

Qualifications

Prior management or supervisory experience required. Experience in pet care, daycare, boarding, or similar environment preferred. Strong leadership, coaching, and team development skills. Business-minded with an understanding of operations and performance metrics. Excellent communication and problem-solving abilities. High emotional intelligence and professionalism. Valid driver’s license. Flexible availability including weekends and holidays.