K9 Resorts Assistant Manager
K9 Resorts Luxury Pet Hotel · Hamilton Township, NJ · 5 mo ago
On-siteManagementFull-time
About the role
As an Assistant Manager at K9 Resorts, you will be a hands-on leader who partners with the General Manager to drive performance, develop teams, and ensure operational excellence across the resort.Responsibilities
- Lead, coach, and develop Supervisors, CSRs, and Pet Care Technicians
- Support recruiting, hiring, onboarding, and ongoing training
- Drive accountability, performance management, and team engagement
- Facilitate team meetings, huddles, and continuous feedback
- Serve as key holder and Manager on Duty (MOD)
- Support scheduling, staffing, and labor management
- Oversee daily operations to ensure efficiency, cleanliness, and safety
- Absorb inventory, procurement, and facility maintenance
- Maintain KPIs and support operational and financial performance
- Ensure delivery of 5-Star service at every interaction
- Support conversion of leads, tours, and client retention strategies
- Handle and resolve high-level customer concerns
- Evaluate customer feedback and implement service improvements
- Act as a Brand Ambassador representing K9 Resorts in the community
- Support local partnerships, events, and marketing initiatives
- Help drive awareness and business growth through outreach efforts
Requirements
- Prior management or supervisory experience required
- Experience in pet care, daycare, boarding, or similar environment preferred
- Strong leadership, coaching, and team development skills
- Business-minded with an understanding of operations and performance metrics
- Excellent communication and problem-solving abilities
- High emotional intelligence and professionalism
- Valid driver’s license
- Flexible availability including weekends and holidays
Qualifications
- Not specified
Skills
- Not specified
Benefits
- Not specified