K9 Resorts Assistant Manager

About the role

As an Assistant Manager at K9 Resorts, you will be a hands-on leader who partners with the General Manager to drive performance, develop teams, and ensure operational excellence across the resort.

Responsibilities

• Lead, coach, and develop Supervisors, CSRs, and Pet Care Technicians
• Support recruiting, hiring, onboarding, and ongoing training
• Drive accountability, performance management, and team engagement
• Facilitate team meetings, huddles, and continuous feedback
• Serve as key holder and Manager on Duty (MOD)
• Support scheduling, staffing, and labor management
• Oversee daily operations to ensure efficiency, cleanliness, and safety
• Absorb inventory, procurement, and facility maintenance
• Maintain KPIs and support operational and financial performance
• Ensure delivery of 5-Star service at every interaction
• Support conversion of leads, tours, and client retention strategies
• Handle and resolve high-level customer concerns
• Evaluate customer feedback and implement service improvements
• Act as a Brand Ambassador representing K9 Resorts in the community
• Support local partnerships, events, and marketing initiatives
• Help drive awareness and business growth through outreach efforts

Requirements

• Prior management or supervisory experience required
• Experience in pet care, daycare, boarding, or similar environment preferred
• Strong leadership, coaching, and team development skills
• Business-minded with an understanding of operations and performance metrics
• Excellent communication and problem-solving abilities
• High emotional intelligence and professionalism
• Valid driver’s license
• Flexible availability including weekends and holidays

Qualifications

• Not specified

Skills

• Not specified

Benefits

• Not specified

Pay

• Not specified

Schedule

• Not specified

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