K&I Coordinator

Ogletree’s Knowledge and Innovation department has an opportunity for a Program Coordinator to join the KI Premium Services team. The successful candidate will play a crucial part in enhancing our ability to serve both internal and external clients through unique and customized client-based programs.

About the role

The Coordinator will assist the Premium Services Manager and Director in the coordination of program activities. This role will be responsible for setting up and managing various resources for portfolio client programs, including development, implementation, and maintenance of systems and processes to support legal team efficiencies and provide client transparency via reporting and dashboards. Responsibilities include automation, client/attorney consultation, technology solutions, reporting, and regular process improvement.

The Coordinator will also provide support by coordinating and attending meetings, developing presentations, providing follow-up, maintaining and updating artifacts, standard operating procedures, and other key functions. As opportunities develop, the Coordinator may be assigned small projects to manage, requiring sound judgment and discretion when working with clients and Ogletree attorneys.

This position requires a strong commitment to client service, the ability to effectively team and influence people across the firm, and the ability to manage complex requests. This position may be remote, but the successful candidate must reside in a state where we have a physical office.

Responsibilities

• Design and implement systems for collecting, organizing, and managing diverse data points related to client programs.
• Handle administrative and operational functions and tasks related to key program areas (training, labor, employment, global offerings, and/or client-facing resources/technology).
• Organize daily activities based on the goals and priorities of program objectives.
• Provide problem-solving for day-to-day program-related needs and issues.
• Participate in process improvements and increased program adoption initiatives as directed by the Program Manager and stakeholders.
• Coordinate with and assist internal and external clients to successfully implement new processes, technology, procedures, and workflows.
• Participate in program planning, analysis, and reporting for management.
• Create, maintain, and document program data, workflows, automations, and processes for assigned program offerings and activities.
• Ensure all changes in programs and outcomes are consistently well-documented.
• Collaborate with internal teams to understand client requirements and tailor program operations accordingly.
• Provide support to external clients, ensuring their needs are met and issues are resolved promptly.
• Continuously assess and refine operational processes to improve efficiency and effectiveness.
• Implement best practices to streamline workflows and enhance the overall client experience.
• Work closely with legal teams, IT professionals, and other stakeholders to align program operations and outcomes with shareholder and client requirements.

Requirements

• Ability to make administrative/procedural decisions and judgments; asks for and offers help when needed.
• Strong analytical and organizational skills with the ability to plan ahead.
• Exceptional computer skills with the ability to learn new software applications quickly.
• Excellent customer service skills with an unwavering “can-do” attitude.
• Excellent interpersonal skills and the ability to communicate professionally and effectively at all levels, both internally and externally.
• Strong verbal and written communication skills.
• Ability to interpret and follow through to completion a variety of instructions.
• Ability to pay close attention to detail, occasionally for prolonged periods and under restrictive deadlines.
• Ability to schedule and manage tasks effectively for timely and successful outcomes.
• Ability to work independently and as a contributing team member for a shared purpose.
• Comfortable with periods of ambiguity and rapidly changing priorities.
• Intermediate or Advanced level Excel skills.
• Familiarity with SmartSheet is preferred.
• Law firm experience preferred but not required.

Pay

The pay range for this remote position varies by location. Actual compensation is contingent on relevant experience, education, skills, and other job-related factors as permitted by law. This role is also eligible for performance-based bonuses.

• California: $45,526 – $69,555
• Colorado: $48,620 – $62,920
• Connecticut: $48,620 – $66,123
• Illinois: $51,095 – $66,123
• Jersey City, New Jersey: $53,747 – $69,555
• Nevada: $44,023 – $56,971
• Maryland: $45,526 – $58,916
• Massachusetts: $53,747 – $69,555
• Minnesota: $45,526 – $58,916
• New Jersey: $53,747 – $69,555
• New York City, New York: $53,747 – $69,555
• New York State: $44,023 – $69,555
• Ohio: $44,023 – $56,971
• Rhode Island: $44,023 – $56,971
• Washington, D.C.: $51,095 – $66,123
• Washington (State): $51,095 – $66,123

Benefits

• Paid Time Off
• Paid Sick Leave
• 401(k) matching program
• Profit Sharing
• Paid Holidays
• Paid Parental Leave
• Affordable Health and Life Insurance including Dental & Vision coverage
• Health Savings Account / Flexible Spending Accounts to help offset the cost of dependent care and/or health care expenses
• Tuition Reimbursement
• Employee Assistance Program