Just-in-Time Customer Operations Support

We are Yokohama TWS, a leading global supplier of tires and complete wheels for the agricultural, material handling, construction, and motorcycle segments. We design and manufacture tire and wheel solutions made for the future, combining value, safety, and ease to deliver productive and sustainable performance. Operating in more than 50 countries with 6,700 employees of 40 nationalities, 14 state‑of‑the‑art plants, and 4 innovation centers, we are part of Yokohama Rubber Co., Ltd., a global tire industry leader.

Position Summary

The Just‑in‑Time (JIT) Customer Operations Support role provides critical customer service and sales support for a valued JIT customer, ensuring needs are addressed accurately, efficiently, and with high responsiveness. The role coordinates between the customer, sales team, customer service, and the Houston warehouse to support order activity, inventory visibility, shipment follow‑up, reporting, and timely issue resolution.

Essential Duties

• Serve as the primary administrative and customer service support resource for a key JIT customer program, ensuring accurate, responsive, and timely coordination of requirements.
• Coordinate daily operations by checking production status with the mounting department, validating and reporting inventory availability, communicating warehouse crew priorities, following up on shipments, preparing reports, and supporting invoicing.
• Act as a connection between the customer, Houston warehouse, Customer Service Team, Sales, and internal operations for both NLA and distribution‑center activities.
• Monitor inventory availability, order visibility, delivery expectations, warehouse priorities, and time‑sensitive customer requirements.
• Maintain regular communication with customers, field sales, customer service, warehouse personnel, and production teams to support service levels, resolve questions, and follow through on open items.
• Build and maintain strong customer‑facing rapport; de‑escalate concerns and handle difficult situations with urgency, accuracy, and follow‑through.
• Proactively identify and resolve problems by assessing customer needs, operational constraints, inventory or shipment concerns, and other time‑sensitive issues.
• Prepare, maintain, and distribute sales, customer, inventory, shipment, invoice, and program‑related reports to support commitments, internal visibility, and decision‑making.
• Maintain accurate customer, contact, opportunity, order, invoice, and account information in M3, CRM, ERP, and related systems.
• Use intermediate Excel skills (pivot tables, XLOOKUP, data consolidation) to manipulate data, validate details, and support reporting needs.
• Apply knowledge of manufacturing, mounting, warehouse, and distribution operations to support order flow, inventory visibility, customer commitments, and issue resolution.
• Support the sales team with presentations, RFQ support, program agreements, meeting preparation, follow‑up actions, and general administrative needs.
• Participate in customer, sales, warehouse, and internal meetings to support relationship management, program execution, and timely communication of requirements and priorities.
• Assist with customer escalations by gathering information, coordinating with appropriate departments, and driving timely resolution of service, order, shipment, inventory, invoice, or reporting matters.
• Support the annual physical inventory process, including periodic cycle counts throughout the year.
• Communicate fluently in English and Spanish, as needed, to support customer, warehouse, customer service, and internal communications.
• Perform other duties and responsibilities as assigned by management.

Qualifications

• Strong customer service, sales support, and administrative coordination skills.
• Ability to manage order follow‑up, customer requests, reporting needs, and daily priorities in a fast‑paced environment.
• Excellent attention to detail and data accuracy when entering, updating, tracking, and reporting information.
• Intermediate experience with Microsoft Office (Excel, Word, PowerPoint, Outlook) and ability to prepare reports and presentations.
• Working knowledge of CRM, ERP, order entry, or inventory systems.
• Excellent written and verbal communication skills for interaction with customers, sales, service, warehouse, and management.
• Strong organizational and time‑management skills; ability to prioritize multiple requests and meet deadlines.
• Ability to identify issues, coordinate with appropriate departments, and support timely resolution.
• Problem‑solving mindset; remain composed and solution‑focused in challenging situations.
• Professionalism, confidentiality, and ability to build positive cross‑departmental relationships.

Education and Experience

• High school diploma or equivalent required; associate or bachelor’s degree in Business Administration, Sales, Supply Chain, or related field preferred.
• 1–3 years of experience in sales administration, customer service, order management, analytics, inside sales support, or a related administrative role preferred.
• Experience supporting sales teams, customers, and internal departments with order follow‑up, reporting, account coordination, and timely issue resolution.
• Proficiency with Microsoft Office applications; experience with CRM or ERP systems preferred.
• Experience in a warehouse, distribution, manufacturing, or industrial sales support environment is required.

Supervisory Skills

This position has no direct reports but may assist with employee training activities, including onboarding new hires, supporting internal transfers, and providing ongoing skills development as needed.

Language Skills

• Bilingual required: English & Spanish.
• Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals in English.
• Ability to communicate clearly and accurately in English (written and verbal) with co‑workers, supervisors, customers, and suppliers.

Schedule / Travel

Full‑time onsite support, Monday – Friday, with flexibility for off‑hours or urgent issues as needed. Travel is less than 10% and may be required occasionally based on business needs.

Physical Demands

Extended periods of sitting, computer use, and operation of standard office equipment. Must be able to safely lift up to 25 lb and occasionally stand, walk, bend, reach, or move throughout office and warehouse areas. Work environment includes office and warehouse settings; occasional exposure to forklifts, moving equipment, palletized product, noise, and temperature variations.

Benefits

• Medical, dental, and vision coverage
• HSA/FSA options
• 401(k) with company match
• Company‑paid life insurance
• Paid time off and holiday calendar
• Employee Assistance Program
• Volunteer programs
• Employee referral program
• Professional development assistance