Junior User Support Specialist (Electronics)
GovCIO · St Louis, MO · Today
On-siteInformation Technology$17.36/hrFull-time
Responsibilities
- Respond to customer questions and troubleshoot technical issues related to Electronics.
- Ask questions and use problem-solving skills to route the ticket to the correct group within a large organization.
- Serve as the primary contact for users, documenting and logging all calls and issues in trouble ticketing system.
- Open tech request site visits tickets.
- Report significant or recurring issues to higher-level support teams (Tier 2 or higher).
- Install and configure software, and document internal procedures and FAQs.
- Walk users through the use of our products or systems and provide follow-up communication to ensure resolution.
- Open tech request site visits tickets.
Qualifications
- High School with 0 - 3 years (or commensurate experience)
- Proficiency in Windows operating systems and familiarity with mobile devices including iPhones and iPads.
- Excellent verbal and written communication skills.
- Patience and empathy to provide top-notch service and ensure user satisfaction.
- Able to prioritize tasks and handle multiple tickets simultaneously.
- Able to work independently and as part of a team.
- Clearance Required: Active Secret Clearance.
Preferred Skills And Experience
- Current DoD 8570 IAT Level I certification (e.g., A+ CE, Network+ CE, CCNA-Security, SSCP).
- Experience supporting DoD or U.S. Coast Guard enterprise service desk environments.
- Experience with ServiceNow (SNOW) or equivalent enterprise trouble ticketing software.
- Experience working in a fast-paced call center or technical help desk environment.
Benefits
Not specified
Pay
USD $17.36 - USD $26.92 /Hr.
Schedule
Hybrid