Junior Technology Support Analyst

About the role

We are seeking a Junior Technology Support Analyst to join our Firm. This position will be based in our Houston office (on-site).

Responsibilities

• Provides a consistent and high level of customer service.
• Assembles, installs, configures, tests, images, troubleshoots and repairs hardware and peripherals, including but not limited to computers, printers, scanners, fax machines and mobile devices.
• Responds to local and central telephone helpline, support tickets and e-mails (provides information, assesses problems and offers assistance).
• Logs all calls into the Firm's call logging systems and resolves or escalates as appropriate.
• Provides application support for both local installations and Citrix based applications.
• Provides support, troubleshooting and repair for laptops and desktops.
• Provides mobile device support, set up configuration, support and end user training.
• Aids with the Firm's audio visual set up requirements.
• Aids with hardware set ups in offices and conference rooms.
• Helps to maintain Firm's policies and procedures in relation to computer technology.
• Ensures the security of the Firm's systems by understanding the risks and ensuring best practices are followed.
• Establishes and maintains effective working relationships with clients, attorneys and business services professionals.
• Manages Firm resources responsibly.
• Complies with and understands Firm operation, policies and procedures.
• Performs other related duties as assigned.

Qualifications

• Ability to administer Firm policies and procedures with regard to ordering and configuring hardware.
• Thorough working knowledge of computer, printer and scanner hardware.
• Knowledge of relevant Firm computer software programs (e.g., Outlook, Excel, PowerPoint), with the ability to learn new software and operating systems.
• Demonstrates effective interpersonal and communication skills, both verbally and in writing.
• Demonstrates close attention to detail.
• Ability to handle multiple projects and shifting priorities.
• Ability to handle sensitive matters and maintain confidentiality.
• Ability to organize and prioritize work.
• Ability to work well in a demanding and fast-paced environment.
• Ability to work well independently as well as effectively within a team.
• Flexibility to travel.
• Flexibility to adjust hours and work the hours necessary to meet operating and business needs.

Benefits

The overall well-being of our team is important to us. We offer generous benefits to help you achieve wellness in all areas of your life. Competitive salaries and year-end discretionary bonuses. Comprehensive health care (medical, dental, vision), savings plan/401(k) and voluntary benefits. Generous paid time off. Paid leave options, including parental. In-classroom, remote, and on-demand learning and professional development opportunities. Robust well-being classes and programs. Opportunities to give back and make an impact in local communities.

Schedule

This position will be based in our Houston office (on-site).

Pay

The starting base salary for this position is expected to be within the range listed under Salary Details. Actual salary will be determined based on skills, experience (to the extent relevant) and other-job related factors, consistent with applicable law.

Salary Details

$57,000 - $63,000