Junior Technician Specialist

Provide daily repair, configuration, and out-of-the-box setup of peripheral devices, including computers, laptops, tablets, printers, scanners, phones, and other electronic voice and data devices.

Responsibilities

• Consistently provide service excellence to all patients, family members, visitors, volunteers, and co-workers.
• Configure, install, maintain, and troubleshoot printers, scanners, electronics, and other peripheral devices in local and wide area networks.
• Configure, install, maintain, and troubleshoot PC workstations including application installation and debugging, network client installation, and maintenance.
• Assist with network management and monitoring.
• Install, relocate, replace, troubleshoot, and maintain VoIP telephones.
• Support and maintain mobile/cell phones and other handheld computing devices.
• Perform daily operational tasks including maintaining problem/solution documentation.
• Prepare and maintain written documentation and inventory of all systems devices.
• Regularly participate in technical training.
• On-call and weekend work are required.
• Attend departmental and user meetings as required.
• Perform other work-related duties as assigned or requested.

Requirements

• Associate in Science with a major in Information Systems, Engineering, or equivalent combination of education and work-related experience.
• One or both of the following certifications: CompTIA IT Fundamentals Pro or CompTIA A+, or equivalent combination of education and work-related experience.
• Experience with the installation and use of computer application software focusing on Microsoft products such as Windows Operating Systems and Office (Word, Excel, Access, PowerPoint, Visio).
• Proven problem-solving and analytical skills including identifying and resolving computer and peripheral setup, troubleshooting, and component failure.
• Demonstrated ability to work effectively with limited supervision.
• Proven interpersonal relation skills.
• Valid Massachusetts driver’s license for automobiles.
• Ability to read, write, and communicate in English.

Schedule

• 40 hours per week, Monday–Friday, 7:00 AM–3:00 PM.
• Rotating weekends and holidays.
• Rotating on-call schedule.