JUNIOR TECHNICIAN - ATLANTA, GA

About the role

Waveguide is a company that builds relationships through strategic AV, IT, and acoustics design and operations. They provide award-winning services to clients worldwide and have a team of highly qualified consultants and on-site technology hospitality advocates.

Responsibilities

• Provide solutions for presentation needs occasionally under high-pressure circumstances
• Follow protocols for A/V products and services
• Complete all AV event setup and teardown for events
• Offer professional, courteous technical support service to all customers with an emphasis on client services
• Operational support and training for all AV devices within client's properties
• Provide immediate response to requests for assistance to events in progress
• Setup, calibration, and technical support for display devices and mounting systems, including projectors and large screen LCD monitors
• Setup and operation of portable audio systems, including music programs and speech reinforcement
• Oversee resources to proactively ensure high quality service delivery while striving for continuous improvement
• Assist with room brokering daily
• Assist with approvals in booking system daily
• Ensure inventory par maintenance
• Clean, maintain, and shut down conference rooms nightly
• Perform other duties as assigned

Qualifications

• A Bachelor’s Degree preferred
• Superior quantitative, oral, and written communications and problem-solving/strategizing skills
• Proactive mindset to anticipate and support changes in our business
• Conformity to the highest standards of personal integrity and ethical behavior
• Exceptional customer service abilities
• Minimum of 2-3 years’ work experience in an audio visual related position
• Previous desktop support experience a plus
• Microsoft certification and/or experience with Microsoft productivity suite products, Apple, Microsoft, Adobe, and other presentation formats and utilities required
• Knowledge of a wide variety of audio, video, and teleconferencing technologies

Benefits

At Waveguide, associates are offered many fantastic benefits including medical, dental, vision, life insurance, AD&D, retirement plan, paid time off, parental leave, holiday time off, personal leave, associate shopping program, health and wellness programs, discount marketplace, identity theft protection, pet insurance, commuter benefits, employee assistance program, flexible spending accounts (FSAs), and more. For positions in Washington State, Maryland, or to be performed remotely, additional benefits information can be found here.

Pay

$20 - $23/hr

Schedule

Not specified