Junior Systems Adminstrator

About the role

We are seeking a Jr Systems Administrator to join our team. In this role, you will primarily focus on first-level tickets escalated to the team, ensuring our IT infrastructure runs smoothly while building a foundation for more advanced responsibilities. You’ll handle user account and computer setup/decommissioning, troubleshoot basic day-to-day tickets, and make a significant impact on our team.

Responsibilities

• Diagnose and resolve hardware, software, and network issues
• Support operating systems such as Windows, Linux, and macOS
• Manage user accounts using tools like Active Directory
• Assist with software installation, configuration, and troubleshooting
• Provide basic networking support (IP configuration, DNS, VPN)
• Configure, install, and support desktops, laptops, printers, and peripherals
• Coordinate with third-party vendors and IT teams for repairs, updates, and troubleshooting
• Provide timely, professional support to end users
• Communicate clearly and explain technical issues to non-technical users
• Maintain accurate documentation and time entries
• Build strong relationships with clients and ensure high satisfaction
• Handle user concerns calmly and professionally, including de-escalation
• Other duties as assigned

Requirements

• An associate or bachelor's degree in computer science, information technology, or a related field
• 2+ years of experience working in an MSP, internal IT environment, or a similar technical support setting
• Preferred certifications: CompTIA A+, CompTIA Network+, Server+, CySA+, MS-900, AZ-900, ISC2 Certified in Cybersecurity
• Strong communication skills
• Ability to manage multiple tasks and collaborate effectively within a fast-paced, client-focused team
• Enthusiasm for taking on challenges in a growing company with a diverse client base
• Self-driven and capable of working independently with minimal supervision
• Excellent organizational skills and strong attention to detail

Benefits

• Medical, Dental, and Vision insurance
• Life and Disability insurance
• Paid Holidays and PTO
• 401K and bonuses
• Free dry cleaning
• Fully stocked break room
• Friday team lunches
• Paid training
• Quarterly team-building outings
• Professional development opportunities