Junior Systems Admin/Help Desk

About the role

Reporting to the Systems Administrator, the Jr. Systems Administrator monitors and maintains the company computer systems, installs, documents and configures hardware/software and solves technical problems. This is an on-site position.

Responsibilities

• Monitor and respond quickly to helpdesk requests by performing level I and II helpdesk duties which includes maintaining and deploying company owned hardware such as laptops (Windows and OSX), desktops, printers, peripherals and wired/mobile phones (iPhone and Android)
• Provide technical support for company software which includes Microsoft Office, SharePoint, Adobe and Autodesk products
• Complete new user setup using Active Directory, laptop, and phone setup, as well as proper file share access
• Mobile Device support including additions, terminations, policy enforcement and security
• Escalate more advanced technical problems to Systems Administrator / IT Manager and/or outsourced technical resources ensuring problems are resolved timely and effectively
• Assist the Systems Administrator with company projects
• Other duties, which include inventory and knowledge base management

Qualifications

• Bachelor's degree in Computer Science or Business Administration, with 1-3 years' experience
• Entry level certifications (A+, Security+, Network+)
• Excellent verbal and written communication skills, personable/capable of communicating effectively with all levels of the organization
• Drive, self-motivated, capable of researching solutions to issues or challenges with a continuous improvement mindset
• Capability to manage multiple tasks and deliver accordingly
• Solid problem-solving skills and a keen eye for detail, ability to adhere to deadlines
• Strong documentation and writing skills to add to and augment our existing IT Knowledge Base
• Capable of handling highly confidential information
• Advanced use of Microsoft Office tools such as modern Outlook, Word, Excel, PowerPoint
• SQL and MS Powershell experience a plus
• Windows and Mac OSX experience