Junior System Administrator

About the role

The Jr System Administrator will be a part of a small team that supports helpdesk requests from all North American business units within the company. Helpdesk issues can range from hardware moves, to imaging, all the way through light server administration. This position will be responsible for the desktop computing environment.

Responsibilities

• Provide Tier 3 helpdesk support for hardware, software, and network issues.
• Manage and maintain desktop computing environments, including device deployment, configuration, and OS installation.
• Maintain accurate asset tracking for all company hardware.
• Create, update, and maintain IT documentation to ensure consistent and reliable processes.
• Collaborate with senior system and network administrators on projects and assist with light server administration tasks.
• Balance multiple tickets and ongoing initiatives in a fast-paced environment.

Requirements

• 1–3 years in a Level 3 Helpdesk or similar technical support role.
• Strong working knowledge of antivirus/antimalware tools (CrowdStrike preferred).
• Solid understanding of DNS, DHCP, and general networking fundamentals.
• Experience with hardware asset management.
• Ability to manage and tune spam filtering solutions.
• Strong ticket triage abilities and experience prioritizing workloads.
• Excellent documentation, organization, and follow-through skills.

Preferred Skills

• Experience with monitoring systems (e.g., SolarWinds, Spiceworks, Nagios).
• Familiarity with EDR solutions, especially CrowdStrike.
• Experience working in distributed or remote support environments.

Soft Skills

• Clear and professional communication with both technical and non-technical users.
• Ability to work independently while managing multiple priorities.
• Strong attention to detail and organizational abilities.
• Team-oriented mindset with a focus on collaboration and continuous improvement.

Qualifications

• Bachelor’s degree in MIS, Computer Science, or a related field (preferred but not required).
• Relevant certifications (e.g., A+, MCSA, CCENT) are highly desirable.
• Commitment to ongoing learning and professional development.

Benefits

This is a primarily remote role; however, the selected candidate must be located near Ankeny, Iowa, or Alpharetta, Georgia, as occasional travel to these office locations will be required.

Pay

Negotiable based on experience and qualifications.

Schedule

Full-time, remote position.