Junior Service Advisor

About the role

The Ed Napleton Automotive Group is looking for our next Service Advisor at Lexus of Wayzata. This critical role serves as a liaison between customers and technicians by presenting vehicle repair recommendations and ensuring customers receive excellent service and suggestions to keep their vehicles in top shape.

Responsibilities

• Meet and greet customers in the service drive.
• Write repair orders with full transparency of cost and time estimates.
• Provide exceptional and timely communication, keeping customers updated throughout the process.
• Exhibit a positive attitude and strong work ethic with customers and coworkers.
• Utilize cutting-edge Fixed Operations Technology.
• Perform other duties as assigned by management.

Requirements

• Exceptional customer service skills.
• Tech-savvy with the ability to learn and utilize technology.
• Willingness to undergo a background check and drug screen in accordance with local law/regulations.
• Must be 18 years of age or older to comply with the company driving policy.

Benefits

• Medical, dental, and vision insurance.
• 401(k) retirement plan.
• Paid vacation and sick time.
• Discounts on products, services, and vehicles.
• Extensive and ongoing training with specialists.

Pay

Potential pay range of $30,000–$40,000 per year, including incentive-based pay, with a guaranteed 40-hour work week.