Junior Quality Analyst for LTVplus

Who We Are: LTVplus – Your Global Remote Team

We’re all about delivering WOW-worthy customer experiences for brands worldwide. We’re a remote-first company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.

Schedule

• Full-time
• Monday to Friday
• Shifts between 5:00 AM – 5:00 PM Eastern Time (ET)
• Rate (external candidates): 775 USD

Requirements

• 1–2 years of experience in collections, payment recovery, or quality assurance within a BPO environment.
• Experience auditing customer interactions in a customer support or collections setting.
• Strong understanding of compliance standards related to collections and consumer protection.
• Proven record of meeting or exceeding KPIs such as QA scores, recovery targets, or productivity metrics.
• Familiarity with CRM platforms such as Zendesk, Gorgias, HelpScout, or similar systems.
• Experience using call recording platforms such as Mojo Dialer, RingCentral, Aircall, or equivalent.
• Proficient in Google Workspace, especially Google Sheets; experience with Gemini AI and Data Studio is an advantage.

Qualifications

• 1–2 years of experience in collections, payment recovery, or quality assurance within a BPO environment.
• Experience auditing customer interactions in a customer support or collections setting.
• Strong understanding of compliance standards related to collections and consumer protection.
• Proven record of meeting or exceeding KPIs such as QA scores, recovery targets, or productivity metrics.
• Familiarity with CRM platforms such as Zendesk, Gorgias, HelpScout, or similar systems.
• Experience using call recording platforms such as Mojo Dialer, RingCentral, Aircall, or equivalent.
• Proficient in Google Workspace, especially Google Sheets; experience with Gemini AI and Data Studio is an advantage.

Skills

• Strong analytical and critical thinking skills.
• Excellent attention to detail and active listening abilities.
• Effective written and verbal communication skills.
• Ability to provide constructive coaching and performance feedback.
• Strong organizational and time management skills.
• Comfortable working with data, reports, and quality metrics.
• Tech-savvy and adaptable to new tools and processes.
• A reliable computer (preferably younger than 3 years) and a stable high-speed internet connection.
• Experience working with CS platforms and CRM tools (e.g., Gorgias, GHL, HubSpot).
• A quiet, cozy workspace to handle calls and chats like a pro.