Junior Pre-Sales Engineer, HindSight

About the role

We are seeking a Junior Pre-Sales Engineer to support the sales, quoting, and technical discovery process for HindSight, our mission-critical recording platform for public safety, government, military, and critical infrastructure agencies.

Responsibilities

• Support the pre-sales process for HindSight opportunities, including discovery, demos, quoting, and technical follow-up.
• Assist Sales and Sales Engineering in gathering customer requirements related to call handling equipment, radio systems, dispatch consoles, CAD, screen recording, storage, user access, and deployment preferences.
• Help build accurate quotes and BOMs based on customer requirements, licensing needs, hardware platforms, integrations, support options, and system sizing.
• Prepare and maintain internal notes, requirements summaries, quote assumptions, and handoff documentation for Operations and Implementation teams.
• Learn and understand HindSight deployment models, including on-premise, virtualized, hybrid, and cloud-connected environments.
• Work with internal teams to validate technical assumptions and ensure proposed solutions are achievable, supportable, and aligned with customer expectations.
• Assist with product demos and presentations by supporting setup, documentation, follow-up questions, and technical clarification.
• Help improve quoting tools, pre-sales questionnaires, internal workflows, and documentation as the product and pricing models evolve.

Requirements

• Associate's degree
• At least 1+ year of experience in a technical, sales support, customer support, implementation, IT, or systems-focused role
• Strong communication skills and the ability to interact professionally with customers, partners, and internal teams
• Ability to understand technical concepts and explain them clearly to both technical and non-technical audiences
• High attention to detail, especially when working with quotes, requirements, licensing, and configuration details
• Strong organizational skills and the ability to manage multiple opportunities, tasks, and follow-ups at once
• Comfort asking questions, documenting answers, and identifying gaps in information
• Ability to learn complex product, pricing, and integration logic over time
• Proficiency with Microsoft Office or Google Workspace tools, especially Excel or Sheets
• Willingness to work collaboratively across Sales, Engineering, Operations, Product, and Support

Preferred Qualifications

• Experience in public safety, emergency communications, dispatch, telecommunications, radio, VoIP, or recording systems
• Familiarity with PSAP environments, 911 call handling equipment, P25 radio systems, dispatch consoles, CAD systems, or NG911
• Experience supporting quotes, BOMs, technical proposals, demos, or RFP responses
• Experience using CRM systems, quoting tools, ERP systems, or ticketing platforms
• Basic understanding of networking, servers, virtualization, cloud environments, or software integrations
• Prior experience in a pre-sales, sales engineering, solutions consulting, or technical support role