Junior Platform Engineer

About the role

LMI is seeking a Junior Platform Engineer to support IronSled, a Platform as a Service designed to host applications in secure federal environments. You will be an initial member of a small, cross-functional team responsible for supporting tenants, maintaining platform reliability, and improving the overall user experience.

Responsibilities

• Manage tenant issues and service requests from initial intake through resolution.
• Troubleshoot problems involving Kubernetes, application deployments, CI/CD pipelines, identity, networking, cloud services, and platform integrations.
• Communicate clearly with tenants about issue status, required information, next steps, and resolution.
• Escalate complex issues to senior engineers while maintaining ownership and coordination.
• Document solutions, recurring problems, and platform procedures in the IronSled knowledge base.
• Identify repetitive support work that can be improved through automation or platform enhancements.
• Absorb tenant onboarding, access requests, environment configuration, and deployment support.
• Contribute to platform maintenance, testing, monitoring, and engineering work as your skills develop.

Qualifications

• 1–3 years of experience in platform engineering, cloud engineering, DevOps, software development, systems administration, or technical support.
• Foundational understanding of Linux, containers, Kubernetes, cloud services, networking, and CI/CD concepts.
• Experience troubleshooting technical issues and working through problems methodically.
• Familiarity with Git, GitLab or GitHub, command-line tools, and infrastructure or application logs.
• Ability to communicate technical information clearly to users with varying levels of experience.
• Strong ownership, organization, and follow-through when managing multiple issues.
• Willingness to learn unfamiliar technologies and seek assistance when appropriate.
• U.S. citizenship and the ability to obtain a security clearance.