Junior Network Specialist

Must-haves

• 2+ years in an IT support role
• Experience troubleshooting hardware and software incidents
• Experience with Active Directory, resetting passwords and managing user accounts
• Basic network understanding; troubleshooting wifi connectivity, understanding of fundamentals such as TCP/IP, DNS, LAN/WAN, etc.
• Strong recent experience with queue management, working with a ticketing system
• Strong communication, eagerness to learn, and customer service skills
• Owns a car and has a driver’s license

Plusses

• Experience working in a genius bar, geek squad, etc. (customer service, client‑facing role)
• Experience working in the educational/instructional field, or working in IT at their college
• Strong recent experience using ServiceNow as a ticketing system

Day‑to‑Day

A client is looking for a Jr. Network Specialist to support a school district in Westchester County, NY. This person will be spending 100% of their day doing deskside support. They will be supporting about 300‑500 staff members, working directly with executives, teachers, and students in order to resolve tickets and incidents.

• These tickets will include a large variety of things, including Active Directory support and password resets, network connectivity issues and troubleshooting, smartboard support, hardware troubleshooting, imaging labs, projector & printer break fixes, email and application support, etc.
• During the summer months, this person will be responsible for managing project work such as migrations, deployments, upgrades, equipment refreshes, etc.
• This individual needs to have strong customer service skills and fundamental network experience in order to communicate issues and solutions with the staff they are supporting.