Junior Network Engineer

Job Summary

Maximus is a trusted federal partner supporting mission-critical programs across national security, defense, and public service delivery. Joining Maximus means becoming part of a collaborative, mission-driven organization where teamwork, accountability, and professional growth are core to how we operate. This role is contingent upon contract award and position availability.

Essential Duties and Responsibilities

• Support enterprise network operations by monitoring performance and assisting with routine operational tasks across LAN, WAN, wireless, and external connectivity environments.
• Generate and maintain bandwidth and utilization reports, providing visibility into network performance and usage trends.
• Track and report on key performance indicators (KPIs), availability metrics, and service performance to support SLA compliance and operational oversight.
• Perform trend analysis to support capacity planning and identify potential performance or scalability issues.
• Maintain network documentation, including configuration records, diagrams, and operational procedures.
• Aid in preparing and distributing communications for planned outages and maintenance activities.
• Support incident response activities by assisting mid and senior engineers with monitoring, ticket updates, and basic troubleshooting tasks.
• Update and maintain records in enterprise systems (e.g., ServiceNow), ensuring accuracy and completeness of operational data.
• Collaborate with network engineers and operations teams to support service delivery and maintain operational continuity.
• Contribute to continuous improvement efforts by identifying opportunities to enhance reporting accuracy and operational processes.

Minimum Requirements

• Experience supporting IT operations, network operations, or technical support functions in an enterprise environment.
• Ability to create and maintain reports on network performance, utilization, and availability metrics.
• Experience using reporting and analysis tools (e.g., Excel, dashboards, or similar platforms).
• Basic understanding of networking concepts, including routing, switching, and network performance metrics.
• Ability to maintain technical documentation and operational records accurately.
• Experience supporting ticketing systems (e.g., ServiceNow) for tracking operational activities.
• Ability to follow standard operating procedures (SOPs) and assist with routine operational tasks.
• Strong attention to detail and ability to analyze trend data for reporting and capacity insights.
• Achieved an Associate’s or Bachelor’s degree in Information Technology, Network Engineering, Computer Science, or a related field (or equivalent experience).
• At least 1 year of experience in network operations, IT support, or a related technical role.

Preferred Skills and Qualifications

• Experience supporting federal environments.
• Familiarity with network monitoring and reporting tools.
• Basic knowledge of ITIL or ITSM processes.
• Experience assisting with planned maintenance or outage communications.
• Exposure to large-scale enterprise network environments.
• Strong analytical and organizational skills.
• Ability to work collaboratively in team-based, operational environments.
• Effective written and verbal communication skills.
• CompTIA Network+ or similar entry-level certification preferred.

Pay and Benefits

Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.