Junior Network Administrator

Your Impact at SAM

The Junior Network Administrator will be a member of the IT team and will assist in the day to day operation and maintenance of SAM data and voice networks.

Responsibilities

• Provide day to day operational & technical support for network routing and switching, WAN optimization technologies, SD-WAN, firewall and IPS/IDS security devices, MPLS, DMVPN, AVPN, ISP, VoIP, SIP, phone services, network monitoring, and WiFi solutions
• Monitor incident, change request and problem SLA metrics
• Provide recommendations based on availability and capacity planning and long term strategic planning
• Conduct routine hardware and software audits of data and voice equipment to ensure compliance with established IT standards, maintenance status, policies and configuration guidelines
• Assist in developing and coaching help desk and intern staff
• Cover after hours on call tickets and triage escalated to support teams

Requirements

• Bachelor's degree in Computer Science/Technology or job experience related equivalence
• 1 to 2 years' experience in managing networks with demonstrated experience in maintaining a Cisco based LAN, WAN (with optimization or QoS), SD-WAN, wireless network with high availability in a secure data center environment
• 1 to 2 years' experience in managing a VOIP implementation
• Successful as a key contributor in at least 2 large projects; Large projects are defined as having more than 3 participants or a budget of over $100k or a timeline of 4 months or longer
• Professional with a "Customer Service" attitude
• Excellent verbal and written communication skills with the ability to communicate with both technical and non-technical groups
• Project management leadership experience
• Motivated and results oriented with an ability to respond quickly in a dynamic environment

Certifications

• ITIL foundations certification preferred
• N+ certification preferred
• CCNA/CCIE certifications a plus
• Any other technology certifications a plus

Benefits

• Opportunity for hybrid work schedules for office positions
• Company paid premiums for medical, dental, vision, LTD and life insurance (HSA and FSA plans available)
• Generous paid time off (vacation, sick, holidays and parental leave) - Accrual starts immediately
• 401(k) program offers 100% employer match up to 5%
• Paid continuing education courses and tuition reimbursement
• Employee Assistance Program
• No glass ceiling - Career Pathing available
• Specialized in-house trainings programs throughout the year
• Office snacks, free food and fun-themed events for employees throughout the year
• Volunteer opportunities through Corporate Social Responsibility Program

Our Culture

Our entrepreneurial culture is a key factor in SAM being recognized as a Top Workplace for twelve consecutive years, and we make it our mission to ensure every one of our employees learns how to build and manage a business, not just be the subject matter expert on the team. At SAM, our employee's development is instrumental to our success. Your learning will be supported by specialized in-house training programs and mentoring by the industry's leading experts, who just happen to be on our staff!