Junior Mortgage Advisor

Starting July 20th, 2026

About the role

The Jr. Mortgage Advisor will be placed in a training program that facilitates the acquisition of the SAFE MLO license and provides comprehensive Customer Service training alongside practical hands-on experience as we prepare you for Sales training and the transition into the Mortgage Advisor role.

Responsibilities

• Successful completion of all assigned Jr. Mortgage Advisor training activities
• Successfully pass Secure and Fair Enforcement (SAFE) for Mortgage Licensing Examination once hired
• Providing accurate information to Freedom customers about their mortgage loans by retrieving loan information from various systems
• Able to clearly and concisely explain potential solutions and options available to customers
• Responding promptly and accurately to customer's questions about their mortgage loan
• Maintaining confidentiality of customer’s nonpublic personal information
• Representing the company in a professional and enthusiastic manner by providing a world class level of customer service. Ensure each call is handled with compassion and a resolution is reached the first time
• Performing other related duties as assigned

Qualifications

• Self-starter, goal-oriented customer service professional who is focused on providing the highest level of service to our customers
• Developing knowledge of the mortgage industry, products, lending practices, and regulatory guidelines is preferred
• Strong negotiation and time management skills
• Excellent communication skills, both verbal and written
• Prominent track record of exceptional performance
• Outstanding customer service skills

Requirements

• High School Diploma/GED required
• Associate’s degree or equivalent from two-year College required
• Must meet all requirements of the position, including obtaining and/or maintaining NMLS licensure, or renewing your NMLS license

Benefits

• Excellent benefits package including but not limited to PTO, medical, dental, vision, 401(k) plan with company match, life insurance, long term and short-term disability options, FSA/HSA, tuition reimbursement, and other voluntary benefits