Junior IT Support Analyst

About the role

The IT Department of one of the fastest-growing accounting firms in the country is seeking a Junior IT Support Analyst who is motivated to learn, excited to collaborate and passionate about delivering outstanding results. This individual will have a direct impact on our firm’s mission of serving as a catalyst for those striving to achieve their highest potential. In this role, you will focus on incoming service requests, troubleshooting various hardware/software issues, installation of new hardware, and documentation of completed work in a ticketing system. You will work collaboratively with other members of the IT team to ensure tickets are being resolved within acceptable timelines.

Responsibilities

• Triage incoming tickets and be the first contact for requests.
• Assist with IT requests and project support activities as needed.
• Scheduling and coordination of tickets.
• Champion Conference Room technology including Audio/Video Conferencing.
• Respond to incoming requests promptly and courteously.
• Prioritize requests according to criticality.
• Identify timely and accurate solutions to technical issues.
• Provide initial help desk support (both remote and on-site) including hardware, software, and office equipment.
• Document all support activities in ticket tracking database.
• Inventory management of technology assets.
• Assist with Employee account maintenance.
• Deployment of equipment.
• Create and update documentation.

Qualifications

• Strong customer service skills including verbal and written communications; customer-focused with ability to effectively communicate with management, co-workers, and customers.
• Superior time management skills including a sense of urgency and proactive approach.
• Excellent analytical and problem-solving skills.
• Exceptional organizational skills.
• Self-motivated, results-oriented, and accountable.
• Strict adherence to professional ethics.
• Ability to work independently and in a team environment.
• Ability to work on and successfully complete multiple tickets at the same time.
• Strong computer aptitude and understanding of IT concepts, operating systems, business applications, printing systems, and network systems.
• Self-m