Junior Helpdesk Specialist

We need to output HTML fragment with sections: Use

for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections if posting has real specific content. We need to parse the posting. Content: - Active TS/SCI security clearance required. - Shift: Wednesday - Saturday, 8am CST - 6pm CST (also later shift: Sun - Wed 5am CST - 3pm CST. Training will be 8am CST - 4pm CST). So schedule info present. - The Junior Helpdesk Specialist provides superior customer service... Duties and Responsibilities: list of duties. - Minimum Qualifications: list. - Knowledge, Skills and Abilities: list. - Additional Information: includes compensation (salary range $50-55k), benefits list, EEO etc (remove boilerplate). Also mention "All your information will be kept confidential according to EEO guidelines." That's boilerplate; remove. "Compensation is unique..." includes salary range; we can keep Pay section with salary range. "Highlights of our benefits include ..." we can keep Benefits section. - Also mention "D2 Consulting is committed..." etc (EEO) remove. - "As a Veteran-Owned Small Business..." maybe keep? It's not boilerplate? It's a statement about veteran encouragement; could be considered EEO-related but maybe keep as part of About the role? Might be considered boilerplate but it's specific to company. The instruction: Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate. That includes EEO statements. The veteran statement might be considered EEO-related; safer to remove. - "Job applicants that are interested..." accommodation request: that's also EEO/legal; remove. Thus we need sections: About the role: maybe a paragraph summarizing role: "The Junior Helpdesk Specialist provides superior customer service in support of customer requests when contacting the Single-Point-of-Contact IT Service Desk located in St. Louis, MO." Also mention active TS/SCI clearance required. Could include shift? But shift goes to Schedule section. Responsibilities: list duties. Requirements: maybe Minimum Qualifications? Or we could combine Minimum Qualifications and Knowledge, Skills and Abilities into Requirements and Skills? The instruction: Use headings for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we need to map content. We have Minimum Qualifications (education/experience/certifications). That's Qualifications. Knowledge, Skills and Abilities: that's Skills. Requirements: maybe include TS/SCI clearance required, ability to obtain CI Poly Clearance, ability to work shift hours, etc. Also maybe "Ability to obtain DoD 8140 IAT Level I within 6 months". Those are requirements. Thus: - About the role: paragraph describing role and location, plus TS/SCI clearance required? Could also mention shift? But shift goes to Schedule. - Responsibilities: list of duties. - Requirements: list: TS/SCI clearance required, ability to obtain CI Poly Clearance, ability to work shift hours (Sun-Wed 5am-3pm CST, training 8am-4pm), ability to obtain DoD 8140 IAT Level I within 6 months, ability to work independently and within team, manage multiple efforts with time constraints, communicate/collaborate with diverse stakeholders, friendly presence, good interpersonal skills, ability to work well with others, excellent skills in MS Office, proficient with MS Office, experience in home office setting, ability to train end users on FAQs, ability to provide technical assistance over phone, good phone skills, professional demeanor, previous customer service experience desired, good problem-solving skills, ability to visualize problem/think abstractly. But some of those overlap with Skills. However we need to separate. Qualifications: Minimum Qualifications: Bachelor's Degree in technical IT field OR 1 year IT experience OR IT Certification (no prior experience required) AND relevant experience with ServiceNow, experience within Intelligence Community, exhibit excellent customer service, organizational, time management skills. Actually the Minimum Qualifications bullet list includes: "We are seeking candidates who meet at least one of the following qualifications: Bachelor's Degree in a technical IT field; 1 year of experience working in Information Technology; IT Certification (No prior experience required); Relevant experience with the following: Operational experience with ServiceNow; Experience within the Intelligence Community; Exhibit excellent customer service, organizational, and time management skills; Ability to obtain DoD 8140 (formerly 8570.01-M) IAT Level I: A+ CE, CCNA-Security, CND, Network+ CE, SSCP, within 6 months of hire; TS/SCI clearance required" Wait that list seems to be part of Minimum Qualifications but includes TS/SCI clearance required and DoD 8140. Actually the posting: "Minimum Qualifications: (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.) We are seeking candidates who meet at least one of the following qualifications: Bachelor's Degree in a technical IT field1 year of experience working in Information TechnologyIT Certification (No prior experience required)Relevant experience with the following:Operational experience with ServiceNowExperience within the Intelligence CommunityExhibit excellent customer service, organizational, and time management skillsAbility to obtain DoD 8140 (formerly 8570.01-M) IAT Level I: A+ CE, CCNA-Security, CND, Network+ CE, SSCP, within 6 months of hireTS/SCI clearance required" It seems like they list many items as qualifications. So we could put all those under Qualifications. Skills: Knowledge, Skills and Abilities list (excluding those already in Qualifications). That includes: Ability to obtain CI Poly Clearance, Ability to work Shift hours. (Sun - Wed 5am CST - 3pm CST. Training will be 8am CST - 4pm CST) Ability to work independently and yet be effective within a team settingMust be capable of managing multiple efforts with time related constraints in a fast-paced contracting environmentDemonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individualsFriendly presence, helpful attitude, good interpersonal skills, and ability to work well with others.Excellent skills in Microsoft Word, Excel, and other Office applicationsProficient with Microsoft Office Applications, and experience working in a home office setting as well as the ability to train end users on frequently asked technical issues.Ability to provide technical assistance and support over the phone; good phone skills, professional demeanor, and previous customer service experience strongly desired.Good problem-solving skills; ability to visualize a problem/situation and think abstractly to solve it We need to avoid duplication. Some items like ability to work shift hours also appear in Schedule section; we could keep shift hours in Schedule, not Skills. Ability to obtain CI Poly Clearance maybe a requirement (clearance). Ability to obtain DoD 8140 IAT Level I is in Qualifications. Thus: - About the role: paragraph: "The Junior Helpdesk Specialist provides superior customer service in support of customer requests when contacting the Single-Point-of-Contact IT Service Desk located in St. Louis, MO. This role requires an active TS/SCI security clearance." - Responsibilities: list duties. - Requirements: maybe include: Ability to obtain CI Poly Clearance, Ability to work independently and within team, manage multiple efforts with time constraints, communicate/collaborate with diverse stakeholders, friendly presence, helpful attitude, good interpersonal skills, ability to work well with others, excellent skills in MS Word/Excel/Office, proficient with MS Office, experience in home office setting, ability to train end users on FAQs, ability to provide technical assistance over phone, good phone skills, professional demeanor, previous customer service experience desired, good problem-solving skills, ability to visualize problem/think abstractly. But many of those are skills. However we have Skills section separate. Could put those under Skills. Requirements could be more about mandatory clearances and shift availability? But shift goes to Schedule. Maybe Requirements: TS/SCI clearance required, ability to obtain CI Poly Clearance, ability to obtain DoD 8140 IAT Level I within 6 months (though that is in Qualifications). But we can keep. Qualifications: education/experience/certifications/ServiceNow/Intelligence Community/excellent customer service/organizational/time management. Skills: the remaining abilities: ability to work independently/team, manage multiple efforts, communicate/collaborate, friendly presence, helpful attitude, good interpersonal skills, work well with others, excellent MS Office skills, proficient MS Office, home office experience, train end users, phone support, phone skills, professional demeanor, previous customer service experience desired, problem-solving, visualize/abstract thinking. Pay: salary range $50-55k. Benefits: Health/Dental/Vision, 401(k) match, Accrued PTO, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and more! Schedule: Shift: Wednesday - Saturday, 8am CST - 6pm CST. Also mention training shift? Could include both: primary shift Wed-Sat 8am-6pm CST; training shift Sun-Wed 5am-3pm CST (training 8am-4pm). But we need to avoid filler like "Training will be 8am CST - 4pm CST" is specific; we can include. Thus schedule section: include both. Now ensure we don't include boilerplate: remove EEO lines, confidentiality, accommodation request, veteran statement, D2 Consulting commitment, etc. Now produce HTML fragment with headings

and appropriate

or

• . We must not repeat job title as heading. Not include Job ID. Let's craft. About the role:

  The Junior Helpdesk Specialist provides superior customer service in support of customer requests when contacting the Single-Point-of-Contact IT Service Desk located in St. Louis, MO. This role requires an active TS/SCI security clearance.

  Responsibilities:
  • Assist in providing technical assistance and support related to computer systems, hardware, or software.
  • Assist in responding to queries, run diagnostic programs, isolate problems, and determine and implement solutions.
  • Respond to email or chat messages for customers seeking help.
  • Walk customers through problem-solving process.
  • Run diagnostic programs to resolve problems.
  • Follow up with customers to ensure issue(s) were resolved.
  • Gain feedback from customers about system usage.
  • Run reports to determine malfunctions that continue to occur.
  • Create a ticket in the approved incident management system for all support calls received or route user support calls to appropriate IT Help Desk.
  • Utilize Attempt First Call Resolution (FCR) for all requests received.
  • Provide first contact account resets, unlocking, troubleshooting, and security issue/error resolution.
  • Other duties as assigned.
  Requirements: maybe include clearances and ability to obtain CI Poly, ability to work shift? But shift goes to Schedule. Let's put: TS/SCI clearance required, ability to obtain CI Poly Clearance, ability to obtain DoD 8140 IAT Level I within 6 months (though that is also in Qualifications but we can keep). Also ability to work independently and within team, manage multiple efforts with time constraints, communicate/collaborate with diverse stakeholders, friendly presence, helpful attitude, good interpersonal skills, ability to work well with others, excellent skills in Microsoft Word, Excel, and other Office applications, proficient with Microsoft Office Applications, experience working in a home office setting, ability to train end users on frequently asked technical issues, ability to provide technical assistance and support over the phone, good phone skills, professional demeanor, previous customer service experience strongly desired, good problem-solving skills, ability to visualize a problem/situation and think abstractly