Junior Field Service Technician - Orange Park/Lakeside, FL (60896)

About the role

We are seeking a Junior Field Service Technician to join our team in Orange Park/Lakeside, FL. This entry-level position involves inspecting, servicing, and completing basic repairs on all products in the Core Health and Fitness family.

Responsibilities

• Conduct weekly inspections at a few Key Account locations and make repairs/adjustments as needed
• Accept, schedule, and complete work orders within 48 hours
• Inspect all equipment during specified visits to Key Accounts
• Ensure all service calls are documented (start to completion) and Service Reports are properly completed and submitted in accordance with established procedures
• Follow testing procedures accurately
• Service and maintain Core Health and Fitness products at customer locations in assigned region; ensure repairs are carried out following company policies
• Ensure customer satisfaction by delivering quality and courteous support in a timely manner
• Communicate information regarding product performance and relay field feedback to Director of Services
• Understand and recognize technical documentation
• Maintain a company vehicle and park it in a safe location
• Submit expense reports and other paperwork on time
• Act in a safe manner and ensure that those around them do not put themselves or others at risk
• Provide basic hand tools

Qualifications

• High school diploma or equivalent
• College/Tech degree in related field preferred
• Additional training in commercial fitness industry or combination of education and experience preferred
• Minimum of 1-2 years’ experience in a customer facing technical support or service roll required
• Basic knowledge of mechanical/technical problem solving
• Experience with standard trouble shooting and diagnostic methods for electro/mechanical equipment in the field
• Excellent written and oral communication skills with attention to detail
• Working knowledge of Microsoft Office Suite and similar communication related software
• Ability to learn Sales Force software
• Working knowledge of fitness industry preferred
• Valid driver’s license with acceptable driving record
• Background Screening with a successful outcome
• Ability to drive a pickup truck and small work van
• Ability to travel outside the regular service area domestically up to 25%