Junior Cybersecurity Engineer

About the role

We are seeking a skilled and customer-focused IT Help Desk Technician to provide technical support and assistance to end-users for hardware, software, and network-related issues. The ideal candidate will be the first point of contact for IT support, helping to resolve issues promptly and professionally, ensuring smooth IT operations within the organization.

Responsibilities

• Serve as the first point of contact for users seeking technical assistance via phone, email, or ticketing system.
• Diagnose and troubleshoot hardware, software, and network issues.
• Install, configure, and maintain desktops, laptops, printers, and other IT equipment.
• Escalate complex problems to higher-level IT staff or relevant departments.
• Log all support requests, resolutions, and follow-ups in the ticketing system.
• Provide support for Microsoft Office applications, Windows OS, and basic networking.
• Aid with user account creation, password resets, and access rights in Active Directory.
• Maintain IT documentation and user guides.
• Support remote users with VPN, remote desktop, and collaboration tools (e.g., Zoom, Teams).
• Participate in IT projects and system upgrades as needed.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent work experience).
• Strong knowledge of Windows OS, Microsoft Office, and basic networking.
• Familiarity with ticketing systems (e.g., ServiceNow, Jira, Freshdesk).
• Excellent problem-solving and communication skills.
• Ability to work independently and as part of a team.
• Customer-focused mindset with a proactive approach.

Qualifications

• SecOps training will be provided.
• Certifications such as CompTIA A+, ITIL, or Microsoft certifications.
• Experience supporting remote users and cloud-based applications.

Skills

• Basic networking
• Windows OS
• Microsoft Office

Benefits

• Health & Wellness
• Health Insurance
• Professional Development
• Career & Professional Development

Pay

$1.2-1.5K [Monthly]

Schedule

On-site - NorthFresh

Location

Bachelor's Degree

Employment Type

Full-time