Junior Customer Support

What Does a Junior Customer Supporter Do at Eupry?

As our Junior Customer Supporter, your primary responsibility will be to provide exceptional assistance and guidance to our customers, ensuring they have a seamless experience with our products and services. You'll work cross-functionally to keep communication clear and effective, and help us uphold the highest standards of support.

• Respond to customer inquiries via phone and email in a timely and accurate manner
• Troubleshoot and report product malfunctions
• Collaborate with internal teams to ensure the correct information is delivered to customers
• Help foster a supportive and positive team culture in our Raleigh office

Why Join Eupry?

Eupry is transforming compliance in the Life Science industry, helping companies like AstraZeneca, Novo Nordisk, Novonesis, and Ferring Pharmaceuticals ensure safe storage of critical products like medicines and vaccines. You'll be part of an innovative team that's modernizing how compliance is done—making it smarter, faster, and more reliable.

Requirements

• You're an excellent communicator who takes pride in delivering top-notch service
• You listen actively, think empathetically, and stay calm under pressure
• You're self-motivated but enjoy being part of a team and contributing to something bigger than yourself
• You're able to make decisions on your own, and document the reasoning for future learnings

Qualifications

• Fluency in English (additional languages are a plus)
• Strong problem-solving skills and attention to detail
• Service-minded with a strong sense of responsibility and ownership
• Prior experience in a customer-facing role is a plus
• Technical understanding of WiFi or IoT solutions is considered an advantage