Customer Support Team Member
About the role
Weber Industries, Inc. is seeking an enthusiastic, detail oriented, customer-focused individual, who possesses a positive, team-first attitude to assist customers on a daily basis. This individual will be responsible for setting and ensuring that the customers’ expectations are always met.
Responsibilities
- Entry of customer orders
- Efficiently assist customers with inquiries via phone, online chat, or email
- Processing freight bills from various carriers
- Investigate customer freight issues
- Work with logistics companies to ensure on time deliveries
- Communicate customer concerns to management
- Assist sales staff with various inquiries
- Other duties as assigned by manager
Requirements
We are looking for a team player who is focused on serving our customers. Applicants must understand the importance and urgency in providing customers with accurate information. Previous customer service experience, including data entry is a must. Experience level: 3 years.
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
We offer superb compensation as part of the benefits package.
Schedule
Job Type: Full-time. Shift: 8 hour shift. Weekly day range: Monday to Friday. Work setting: In-person, office. Work Location: In-person.