Junior Collections Representative

Position Type: Contract to Hire

Requirements

• Associate’s degree in Business, Accounting, Finance, or a related field
• 1–3 years of prior Accounts Receivable experience
• Strong negotiation and communication skills for customer interactions
• Ability to work independently and meet deadlines in a fast-paced environment
• Proficiency in Microsoft Office (Word, Outlook, Excel, and Teams)
• Highly organized with attention to detail and problem-solving skills

Responsibilities

• Manage and review accounts in an assigned portfolio to ensure accuracy and timely invoicing
• Process payments and follow up on outstanding balances to minimize delinquencies
• Maintain clear and professional communication with customers regarding past-due accounts
• Make inbound and outbound calls to customers regarding invoices, collections, and dispute resolutions
• Investigate and resolve billing disputes and discrepancies efficiently
• Reconcile customer accounts as needed, ensuring proper documentation and accuracy
• Utilize Microsoft Office tools for record-keeping and communication
• Collaborate with internal teams to optimize invoicing and collection processes
• Adhere to company policies and financial regulations while handling sensitive customer information