Junior Business Anaylyst

About the Role

We are seeking a Junior Business Analyst (BA) to join the Sales & Operations Management Unit, supporting our POS and payment processing platform for beauty supply and food & beverage retail merchants. Working alongside the unit's Business Analyst, you will provide hands-on support across customer onboarding, SAP-based order-to-cash operations, vendor and marketing coordination, and business documentation. The ideal candidate has up to 3 years of relevant professional experience and is looking to build a career in retail business operations within a fast-paced, cross-functional environment.

Responsibilities

• Customer Onboarding & Contract Documentation Support:
  • Support new merchant onboarding, including SAP customer creation, contract preparation, invoicing, onboarding questionnaires, site surveys, and installation/training completion forms.
  • Maintain and organize contract records, onboarding templates, and business documentation, ensuring accuracy and version control.
  • Assist with customer account setup and maintenance, including online statement setup and PCI compliance documentation.
  • Help track and follow up on customer leads from calls, surveys, and trade shows, updating customer management records accordingly.
• Order-to-Cash & SAP Operations Support:
  • Assist with SAP transactions including sales order processing, billing, invoicing, and accounts receivable follow-up for merchants.
  • Support vendor and material management (MM), purchase order creation, ASN/goods receipt processing, and inventory checks in SAP.
  • Help process operating expense invoices (e.g., SAP Concur) and support basic accounting documentation.
• Vendor, Marketing & Creative Coordination Support:
  • Support sourcing and coordination with vendors for business materials (gift cards, name cards, brochures, promotional items), including sample orders and basic cost tracking.
  • Assist with artwork and creative production (brochures, banners, folders) and help coordinate marketing and advertising content across channels (email, SNS, YouTube, print).
  • Help plan and execute marketing/PR initiatives and trade show logistics.
• Product & Documentation Support:
  • Help create and maintain manuals and user guides (Back Office, KRS Quick/Checkout, customer-facing and training materials).
  • Support hardware and vendor evaluation activities, and assist with testing of KRS Admin features alongside the development team.
  • Gather customer and business feedback to help identify process or documentation improvements.
• Data & Reporting Support:
  • Help organize and maintain operational, customer, invoice, and transaction data.
  • Support the preparation of basic reports and dashboards for business planning and performance tracking.
  • Assist with data quality checks during customer data migrations.

Qualifications

• Education: Bachelor of Science (B.S.) in Business Administration/Management or Computer and Information Science.
• Work Experience: 0 - 2 years of relevant experience or industry exposure in a related field.
• Skills: Analytical Thinking, Data Analysis, Process Operations, Strategic Planning.
• Languages: English, Korean.

Benefits

• Premium Medical Insurance Coverage
• 401(k) Savings Plan
• Paid Time Off (PTO) based on seniority
• Paid Holidays
• Annual Bonus Plan
• Onsite Employee Fitness Center with Indoor Racquetball Court and Yoga Room
• Summer Fridays
• Complimentary Gourmet Breakfast, Lunch, and Dinner
• Relocation Support for New Hires
• Work Anniversary Recognitions
• Congratulatory & Condolence Gifts
• Employee Referral Bonus Program
• License/Certification Reimbursements
• Corporate Employee Discounts
• Visa Sponsorships (100% paid by the company) i.e., New H-1B, H-1B Transfer, O-1, and Green Card
• Commuter Support (Shuttle Bus Program and EZPass Support)
• Vehicle Perks

The anticipated compensation range is $21.50 - $39.75 USD Hourly. Actual compensation will be determined based on various factors including qualifications, education, experience, and location. The pay range is subject to change at any time dependent on a variety of internal and external factors.