Junior Business Analyst

About the Role

This Junior Business Analyst role is a multi-skilled, cross-functional position responsible for conducting user research, creating detailed process flows, gathering business requirements, and translating business needs into automated, digitized, and scalable system and process solutions. You will document user stories in Jira, create software requirement specifications, and support business process analysis and reengineering initiatives, including process mapping, workflow assessment, and operational improvement efforts.

Responsibilities

• Document current and future-state processes, identify efficiency opportunities, and partner with stakeholders to drive process optimization.
• Conduct user research to create end-to-end process documentation.
• Facilitate stakeholder collaboration to identify operational pain points, process improvement opportunities, and strategic objectives, turning them into cost-effective, scalable system transformations.
• Identify, qualify, and document automation and digitization opportunities, including site-level workflows and system handoffs.
• Work with stakeholders to standardize processes.
• Manage intake, prioritization, and onboarding of new functionality requests.
• Ensure final designs meet business needs while minimizing complexity and cost.
• Document feature and epic-level business requirements and acceptance criteria for handoff to development teams using standardized Scaled Agile Methodologies.
• Ensure all requirements are clearly mapped to business value, measurable outcomes, and downstream workflow impacts.
• Act as a gateway between business needs and system capabilities.
• Document user stories in Jira and work on system documentation as part of the release development process.

Requirements

• BA/BS and 2-4 years of experience as a business analyst or similar role.
• Strong understanding of Software Development Life Cycle (SDLC) and Scaled Agile delivery across multiple development teams.
• Strong Agile knowledge, technical writing skills, data-driven analysis, and proficiency with collaboration tools.
• Proven experience in creating development-ready epics/features and associated acceptance criteria, including non-functional requirements.
• Expertise in AI and automation technologies to support future-state process mapping, solutioning, and optimization opportunities (workflow orchestration, AI-assisted decision-making).
• Proficient in technical writing to support creation of business requirements and implementation strategies.
• Experience facilitating meetings and mediating between cross-functional teams and stakeholders (in person and/or virtually).
• Skilled in stakeholder facilitation and communication to all levels of key stakeholders (leadership to end users).
• Familiarity with AI, automation, and digital transformation initiatives supporting large-scale, multi-organization environments, with experience applying these capabilities to high-volume, mission-critical business processes.
• Proficiency in collaboration/documentation tools (Teams, SharePoint, Confluence, Word, Visio, Excel, PowerPoint, etc.).
• Ability to obtain a FNS MBI Clearance.
• Must be eligible to work in the United States as a U.S. Permanent Resident or U.S. Citizen.

Benefits

• Medical, dental, and vision coverage.
• Company-paid disability and life insurance.
• 401(k) program.
• Paid time off (PTO) and paid holidays.
• Voluntary time off (VTO).
• Tuition reimbursement.
• Adoption assistance program.
• Other optional benefits and various bonus programs.

Pay

The salary range for this position is $75,000–$95,000. The actual salary will be determined by several factors, including relevant work experience, education, skills, and market competitiveness.