Junior Applications Engineer

About the role

The Jr. Application Engineer supports the stability, usability, and effectiveness of third-party applications used across Roadrunner, ensuring they remain secure, accessible, and optimized for business needs. This role involves resolving issues, monitoring performance, and improving documentation and user adoption.

Responsibilities

• Support the daily administration and maintenance of third-party applications used across the organization.
• Troubleshoot application issues and coordinate resolutions with internal stakeholders and external vendors.
• Respond to user requests, incidents, and service inquiries in a timely and professional manner.
• Maintain user accounts, permissions, and access controls across supported platforms.
• Implement and enforce application security policies and procedures.
• Participate in ongoing efforts to improve application security, governance, and operational controls.
• Ensure data integrity and confidentiality within supported environments.
• Develop and maintain application documentation.
• Contribute to training materials that help internal and external users maximize application effectiveness.
• Capture lessons learned, system changes, and process updates to support organizational knowledge retention.
• Promote self-service resources that improve user adoption and reduce recurring support requests.
• Assist with application configurations, updates, testing, and implementation activities.
• Identify opportunities to streamline workflows and improve operational efficiency.
• Collaborate across Technology and business teams to ensure solutions align with organizational objectives.
• Develop a strong understanding of the organization's application ecosystem and technology standards.
• Learn from experienced engineers and technology leaders through mentorship and hands-on experience.
• Stay current on emerging technologies, platform capabilities, and industry best practices.

Requirements

• Bachelor's degree in Computer Science, Engineering, Information Technology, or a related technical field; equivalent IT work experience may be considered.
• 0–2 years of experience supporting software applications, systems administration, technical support, or related technology functions.
• Strong interest in enterprise software applications, system administration, and technology operations.
• Excellent analytical, problem-solving, and troubleshooting capabilities.
• Strong written and verbal communication skills.
• Able to effectively manage multiple priorities in a dynamic environment.
• Demonstrated ability to work independently while contributing to a collaborative team environment.
• Strong attention to detail and commitment to delivering quality work.
• Understanding of software applications, user administration, and access management concepts.
• Familiarity with troubleshooting application and system-related issues.
• Knowledge of Microsoft Office applications and business productivity tools.
• Ability to learn new platforms and technologies quickly.
• Experience documenting processes, procedures, or technical information is a plus.

Qualifications

• Internship, co-op, academic project, or professional experience supporting business applications.
• Exposure to enterprise software platforms, cloud applications, or IT service management processes.
• Familiarity with knowledge management, technical documentation, or user training development.
• Understanding of information security principles and access control practices.
• Experience working in transportation, logistics, supply chain, or other operationally complex industries is preferred but not required.