Junior Analyst Cruise Product Operations (Paisly)

Essential Responsibilities

• Build and maintain comprehensive cruise packages and promotional rates within the Paisly ecosystem.
• Manage the Cruise Content Management System (CMS) by updating cruise pods and maintaining rate accuracy on the website.
• Execute the loading of cruise rates, promotions, contract extensions and rate revisions with a high degree of precision.
• Actively monitor inventory availability and proactively flag any discrepancies or issues to the broader team.
• Assist with new partner onboarding and support, including translating complex contracts into functional rate pages.
• Provide partners and cross-functional teams with critical onboarding assets, including FAQ documentation and contract links.
• Set up and manage partner access to internal portals and tools.
• Cook up training sessions between partners and the Operations team to provide updates on promotions, products and processes.
• Aid Support teams with technical analysis and troubleshooting.
• Identify, open and manage technical tickets with the Technology team to resolve website glitches, iSell/iSell Connect issues, and rate inaccuracies.
• Collaborate with the Marketing team to update pages and ensure all promotional content is aligned with live product.
• Maintain the Interline Rates Sheet and ensure all SharePoint tasks, Outlook logs and image assets are up to date.
• Perform audits to ensure 100% accuracy of documents, reports and reservations before they are pushed live to customers.
• Other duties as assigned.

Minimum Experience and Qualifications

• Bachelor’s Degree; OR demonstrated capability to perform job responsibilities with a High School Diploma/GED and at least four (4) years of previous relevant work experience.
• One (1) year of analytical or Content Management System (CMS) experience.
• Effective research skills including the ability to analyze information and make determinations in accordance with company guidelines.
• Proficient with Microsoft Office Suite and/or Google Suite.
• High level of being detail oriented.
• Critical thinking and problem-solving skills.
• Excellent organizational and multitasking skills.
• Ability to work independently and maintain a positive attitude in a high-pressure team environment.
• Available for occasional overnight travel (up to 10%).
• Pass a ten (10) year background check.
• Must be legally eligible to work in the country in which the position is located.

Preferred Experience and Qualifications

• One (1) year experience working with iSell or other cruise booking platform experience.
• One (1) year of inventory allocation experience.
• Project coordination experience.
• Strong customer service skills.
• Effective time management skills.

Crewmember Expectations

• Regular attendance and punctuality.
• Potential need to work flexible hours and be available to respond on short-notice.
• Able to maintain a professional appearance.
• When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft.

Equipment

• Computer and other office equipment.

Work Environment

• Traditional office environment.

Physical Effort

• Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)