Junior Account Manager

Key Responsibilities

• Familiarise yourself with the services offered by S2S Group
• Operate as a point of contact for assigned customers
• Answering incoming calls from customers and dealing with general enquiries
• Provide a high-quality customer experience
• Maintain customer accounts
• Account Management administration through our CRM management tool
• Proactively identify new opportunities and deliver innovative solutions to customers
• Generate sales amongst customer accounts, including upselling and cross-selling
• Liaise with customers, managers and other departments as required
• Engage with a wide-range of customers to sell the company’s services
• Follow up with clients who had previously expressed interest but did not purchase
• Encourage existing clients to consider additional services
• Build strong business relationships with key decision makers
• Developing client relationships and strengthening industry partnerships
• Stay up to date with industry & sector developments through research

Essential Key Skills, Knowledge and Experience

• Excellent customer service skills
• Proven Account Manager Experience
• Excellent written and verbal communication Skills
• Outstanding organisational and time-management skills
• Experience of working in a fast-paced, pressurised environment
• Positive, enthusiastic approach
• Confident telephone manner
• Ability to use all Microsoft applications, including Outlook, Excel, Word and CRM system

Desirable Experience

• Experience within the IT industry or relevant sector
• Full and clean driving licence

About The Employer

S2S Group is a leading IT Asset Disposal (ITAD) and data destruction specialist based in the UK. We help businesses securely and sustainably manage their end-of-life IT equipment. Our services include secure data erasure and destruction, device refurbishment, recycling, and bespoke IT lifecycle solutions. With a strong commitment to environmental responsibility, data security, and compliance, S2S Group ensures that all IT assets are processed in accordance with the highest industry standards. We combine technical expertise with innovative software and sustainable practices, making us a trusted partner for organisations across various sectors. At S2S Group, we invest in people, providing training and development opportunities that support both individual and company growth.

Company Benefits

• Medicash Health Cash Plan: Provides cashback towards everyday healthcare costs, including dental treatment, optical expenses, physiotherapy, specialist consultations, health screening and prescriptions, together with access to a Virtual GP service and a range of digital wellbeing benefits.
• Discounted gym memberships
• Free Parking
• Engagement / Social Events

Any Other Information

Pre-employment screening will be undertaken/DBS Clearance will be required.