Judicial Case Manager I - II

About the role

Employees in this class series manage judicial case flow, including coordinating multiple legal events, processes, resources, and case-related activities to ensure the timely and efficient progression of cases through the assigned Delaware court. Work involves interpreting and explaining court and related processes and procedures and managing a variety of legal/court case documents and records. Employees apply case flow and caseload management principles, practices, methods, and techniques to guide cases through the various stages of the legal process.

Responsibilities

• Affirms case filings to determine placement in case track/program or recommends referral to alternative case tracks.
• Serves as a liaison with internal and external stakeholders, judicial officers, court users, justice partners, and members of the public to coordinate various activities, respond to inquiries, and explain court case processes and procedures.
• Maintains case files ensuring that the files are accurate and complete.
• Maintains coordination of case activity through multiple legal events and processes, tracks case events/status, anticipates case flow problems and causes for delay, and initiates appropriate action to expedite cases effectively and efficiently including contacting participants to resolve issues that inhibit case flow.
• Researches case files, records, and other sources of information, and coordinates with internal/external resources, to ensure accuracy of case data, resolve issues or complaints, and prepare and issue court documents.
• Collaborates with judicial officers regarding various case events that ultimately lead to final case disposition.
• Establishes and maintains contacts with the legal community, other agencies and courts/units, both internally and externally, to ensure case flow is expedited.
• Attends court proceedings which may include annotating on court worksheets, creating automated sentence orders, facilitating data entry, swearing in witnesses, and marking evidence.
• Uses automated information systems and computer software to enter, update, modify, delete, retrieve and report on data.
• Arranges delivery for legal paperwork and/or other correspondence.
• May manage court calendars or other schedules including duties such as scheduling within guidelines, coordinating parties, rescheduling, and generating notices.

Requirements

• One year of experience in managing cases as they move through the legal process.
• One year of experience in interpreting laws, rules, regulations, standards, policies, and procedures.
• Six months’ experience in researching files, records, and other sources of information, to ensure accurate case data and resolve issues in case flow or other issues.
• Six months’ experience in narrative report writing.

Qualifications

• Six months’ experience in managing cases as they move through the legal process.
• Six months’ experience in applying laws, rules, regulations, standards, policies, and procedures.
• Six months’ experience in using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data.
• Knowledge of narrative report writing.

Skills

• Professionalism, tact, discretion, sound judgement, and strong commitment to customer service.
• Advanced, specialized knowledge and understanding of the assigned court’s cases, processes, procedures, operations, and jurisdiction.
• Interpreting and explaining court and related processes and procedures.
• Managing a variety of legal/court case documents and records.
• Applying case flow and caseload management principles, practices, methods, and techniques.
• Interacting with the public, often in sensitive, confidential, and complex situations without providing legal advice.

Benefits

To learn more about the comprehensive benefit package please visit our website at https://dhr.delaware.gov/benefits/.

Pay

Details on pay are provided in the job requirements section.

Schedule

Details on schedule are provided in the job requirements section.