Jr. Trainer

About the Role

Gritter Francona is seeking a Jr. Trainer to support the development, coordination, delivery, and evaluation of training and educational activities for the Elevated Risk Care Management (ERCM) Pilot. The role prepares clinical and operational staff to adopt new care coordination processes aimed at improving suicide‑prevention care for Veterans at elevated risk. The Jr. Trainer works under senior training, implementation, and program personnel, assisting with needs assessment, material development, logistics, delivery (in‑person and web‑based), evaluation, and record‑keeping.

Key Responsibilities

• Training Needs Assessment
  • Support assessment of training and education needs for the ERCM Pilot.
  • Identify knowledge, communication, workflow, and skill requirements for clinical and operational staff.
  • Conduct interviews, surveys, observations, and other activities to pinpoint training gaps.
  • Analyze needs and help translate them into training objectives and learning activities.
  • Develop role‑specific training recommendations and identify opportunities for remedial or supplemental training.
• Training Development
  • Assist in planning, designing, developing, and revising customized training courses and materials.
  • Create content for instructor‑led and web‑based learning environments.
  • Produce workbooks, facilitator guides, presentations, job aids, exercises, reference materials, and other instructional products.
  • Ensure materials reflect approved ERCM workflows, processes, roles, and procedures.
  • Develop workshops and remedial modules based on identified gaps and incorporate stakeholder feedback and pilot lessons learned.
  • Support creation of training assets adaptable for future national implementation.
• Instructor‑Led Training
  • Conduct or co‑facilitate classroom, conference, seminar, workshop, and other face‑to‑face sessions.
  • Present information clearly to clinical, operational, administrative, and other audiences.
  • Facilitate interactive exercises, discussions, demonstrations, and Q&A sessions.
  • Adapt delivery approaches based on participant needs and knowledge levels.
  • Assist senior trainers and subject‑matter experts with specialized content delivery.
  • Support training sessions at pilot sites and other locations as required.
• Web‑Based and Virtual Training
  • Conduct or support online training via LMS, intranet, or other platforms.
  • Assist with development and delivery of virtual workshops, webinars, and demonstrations.
  • Test training content and technology before delivery.
  • Provide technical and instructional assistance to participants during online sessions.
  • Develop reusable web‑based learning materials for future use.
• Training Evaluation
  • Develop and administer evaluations, surveys, knowledge checks, and feedback instruments.
  • Analyze participant feedback to improve content and delivery.
  • Track participation, completion, satisfaction, and other relevant metrics.
  • Recommend revisions to materials based on findings and implementation experience.
  • Provide performance information to Government program leads and contractor leadership.
• Elevated Risk Care Management Training Support
  • Help ensure staff understand new roles, responsibilities, workflows, and care coordination processes.
  • Support training related to follow‑up coordination for Veterans identified through REACH VET, Risk ID, PDE, SPED, post‑event outreach, and Veterans Crisis Line requests.
  • Assist with training aimed at reducing redundant outreach and improving coordination among BHIP teams, MHTCs, suicide‑prevention personnel, and other clinical teams.
  • Coordinate with clinical SMEs and implementation staff to align training content with approved workflows.
  • Identify training issues affecting adoption and communicate them to project personnel.
• Training Administration and Records Management
  • Handle scheduling, registration, attendance tracking, course coordination, and participant communications.
  • Develop and maintain training databases and records.
  • Track participation, completion, evaluations, and required follow‑up activities.
  • Maintain current versions of materials and supporting documentation.
  • Support training calendars, rosters, and status reports.
  • Ensure documentation is organized, accurate, and accessible to authorized stakeholders.
• Learning Management Support
  • Assist with uploading, organizing, testing, and maintaining content in LMS and web‑based platforms.
  • Monitor completion and participation data.
  • Troubleshoot basic learner access and course‑related issues.
  • Develop reports related to training participation and completion.
• Stakeholder Coordination
  • Attend project, IPT, training planning, committee, and working‑group meetings.
  • Coordinate with Government leads, clinical SMEs, implementation personnel, pilot‑site representatives, and other stakeholders.
  • Prepare agendas, presentations, status updates, and meeting materials.
  • Communicate schedules, requirements, and changes to appropriate audiences.
  • Gather stakeholder feedback and incorporate recommendations into training products.
  • Support coordination of training activities across the three pilot sites.
• Presentations and Communications
  • Prepare and deliver presentations for clinical, operational, and leadership audiences.
  • Develop briefing materials, training summaries, and other communications.
  • Tailor presentation styles to different audiences and learning environments.
  • Support demonstrations and educational sessions as requested.
  • Represent the training workstream professionally in meetings and stakeholder engagements.
• Transition and National Scale Support
  • Assist in creating standardized training packages, facilitator guides, workbooks, job aids, and online resources for broader implementation.
  • Incorporate pilot lessons learned and evaluation findings into materials.
  • Develop scalable training approaches for deployment across VHA operational environments.
  • Support training readiness activities for phased national rollout.
  • Maintain updates to training content as workflows, policies, and requirements evolve.

Requirements

• Bachelor’s degree from an accredited institution in education, instructional design, healthcare administration, public health, communications, business administration, a clinical discipline, or a related field.
• Minimum of three years of relevant professional experience in training, education, instructional support, healthcare training, learning and development, or a related discipline.

Preferred Qualifications

• Professional clinical experience or demonstrated understanding of healthcare delivery and clinical workflows.
• Experience supporting the Department of Veterans Affairs (VA) or Veterans Health Administration (VHA).
• Familiarity with VA suicide‑prevention programs and processes, including REACH VET, Risk ID, PDE, SPED, post‑event outreach, and Veterans Crisis Line‑related requests.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Short‑Term & Long‑Term Disability
• Training & Development opportunities