Jr. System Admin - Entry Level

About the role

Güdel is a global leader in automation, motion control, and robotics solutions. We are seeking a motivated Junior System Administrator to join our onsite IT team.

Responsibilities

• Provide Tier 1–2 onsite technical support for laptops, desktops, Windows operating systems, Microsoft Office applications, and internal business systems.
• Monitor and manage the IT ticketing system by resolving assigned requests, following escalation procedures, and supporting service responsiveness.
• Set up, deploy, image, and configure computers and other end-user devices to ensure consistent and reliable performance.
• Manage user accounts, permissions, and access in Active Directory and other supported systems.
• Support employee onboarding and offboarding by preparing hardware, software, and system access.
• Aid with software installation, antivirus updates, operating system patching, and basic compatibility testing.
• Provide remote and in-person support using approved tools and support procedures.
• Track IT assets and maintain accurate documentation for hardware, software, and support processes.
• Cook up with external vendors and manufacturers on device repairs, replacements, and support cases.
• Help maintain user guides, standard operating procedures, and other internal IT documentation.
• Support continuous improvement efforts, ISO-related requirements, and company security standards.
• Perform other related duties as assigned.

Requirements

• Associate degree, technical certification, or related training in information technology or a similar field.
• Approximately 1–2 years of relevant IT support experience, or an equivalent combination of training and hands-on experience.
• Experience supporting Windows-based environments and troubleshooting end-user hardware and software issues.
• Familiarity with Microsoft Office applications, remote support tools, and basic workstation deployment.
• Working knowledge of Active Directory user administration.
• Exposure to PowerShell, batch files, or other basic scripting tools is a plus.

Qualifications

• Strong communication skills and a customer-focused approach to technical support.
• Ability to prioritize tasks, stay organized, and work effectively in a fast-paced environment.
• Professional attitude, attention to detail, and willingness to learn from senior team members.
• Flexibility to work occasional overtime or weekends when business needs require it.

Skills

• Technical proficiency in Windows operating systems and Microsoft Office applications.
• Experience with Active Directory user administration.
• Basic scripting knowledge (PowerShell, batch files).
• Remote support and troubleshooting skills.
• Customer service and problem-solving abilities.

Benefits

Güdel offers a comprehensive benefits package including a generous 401K match program, exceptional health insurance benefits, and an employee-friendly PTO policy.

Pay

Compensation is commensurate with experience.

Schedule

The schedule is flexible and may include occasional overtime or weekends.