Jr. Systems Administrator

Job Duties

• Systems administration of desktop and server systems connected to local and wide area networks.
• Desktop system management responsibilities involving account monitoring, security, Operating System (OS) installation, and other local area system administration related functions.
• Provide support for implementation, troubleshooting and maintenance of IT systems and management of system infrastructure and any processes related to these systems.
• Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
• Provide Tier 1, Tier 2 and Tier 3 problem identification, diagnosis and resolution.
• Provide support for the escalation and communication of status to agency management and internal customers.
• Install/Load operating system and application software using PowerShell, PDQ, or SCCM software deployment tools.
• Isolate and resolve hardware / software / network issues involving the applications, the operating system, the hardware, the communications infrastructure, or any combination therefore.
• Perform software installations and upgrades to Unix/Windows operating systems and layered software packages and maintains them in accordance with established policies, procedures, licensing, and service level agreements; evaluation and installation of software/hardware patches and resolution of software related problems associated with COTS/GOTS products.
• Create and follow procedures to maintain and manage multiple linked databases including security, data safety and integrity, disaster recovery, and bulk data import/exports.
• Conduct routine and emergency maintenance of assigned data center equipment.
• Communicate/coordinate scheduled preventive maintenance windows with potentially impacted customers.
• Collaborate and contribute to the development, administration, and testing of backup and recovery plans.
• Ensure systems are secure to STIG guidelines and security patches by reviewing ACAS scans and working with ISSO's to mitigate findings.
• Verify system availability with existing Enterprise tools.
• Document and track all support work with ticketing management service: ServicePlus.

Requirements

• Bachelor's Degree and 3 years of relevant experience or an equivalent combination of education and years of experience.
• Must have Security+ certification or DoD 8570 Level II equivalent within 90 days of hire.
• TS/SCI Clearance required and eligibility to obtain CI Poly.
• RHEL, Windows, and/or Storage administration experience.
• Ability to respond to after hour calls “provide on-call support" based upon contract requirements.
• Ability to travel 0-20% to local area sites as well as other locations with similar architecture/footprint.
• Ability to complete shift work with schedule flexibility with prior notice to support a 24hour / 365day operations site.
• Strong documentation skills, experience work with MS office products especially Excel, Outlook, and word.
• Strong customer support skills providing support to end users.
• Prioritize and execute tasks in a high-pressure environment.
• Prefer skills in one or more of the following: Window Desktop OS, Powershell, Red Hat, and Imagery Production Chain.
• General knowledge of database administration, network administration and possess network configuration management skills.
• Maintain operational, configuration, and other standard operating procedures (SOPs).