Jr Service Contract Manager

Responsibilities

• Assist in the retention of 95% of current and future service contract base through contract management, customer visitation, satisfaction surveys, lead generation, and support of Sales/Service operations.
• Conduct regular customer account site visits, meetings, and reporting as required by contract.
• Execute Service Contract work plans, including preventative maintenance schedules and tasking, under direction of the Service Contract Manager.
• Help manage execution of all Service Agreement plans for assigned customers, ensuring outstanding satisfaction and retention.
• Collaborate with the Service Department to plan manpower needed to meet contract responsibilities.
• Coordinate proposals, sales leads, and requests for proposals with the sales team.
• Estimate and propose small work items in conjunction with the Service Contract Manager to meet immediate customer needs.
• Contribute to job take‑offs, estimating, customer demonstrations, site surveys, and audits as directed.
• Lead Service Agreement renewals on assigned accounts as directed.
• Assist in transitioning construction jobs to managed service relationships and help plan and execute new service agreement kickoff meetings.
• Coordinate with the Customer Support Team on dispatching, invoicing, service work order management, and reporting.
• Ensure customer expectations are met and resolve issues promptly and professionally.
• Assist in revenue and staffing forecasting activities as directed.
• Proactively manage service contract relationships with clear communication and a customer‑first mentality.

Requirements

• Associate’s degree in electronics, mechanical systems, computer technology, air conditioning, or a related field preferred; alternatively, a High School Diploma/GED plus 2 years of relevant experience.
• Minimum 5 years of relevant work experience with increasingly responsible roles involving electronic control and HVAC equipment.
• Ability to coordinate work of others across multiple job sites.
• HVAC/mechanical system experience (sales or technical) preferred.
• Proven record of high customer service/satisfaction and strong communication skills.
• Demonstrated ability to multitask, manage multiple workflows, and maintain organization.
• Proactive, self‑starting attitude with upward‑management capability.
• High ethical standards, integrity, drive to deliver results, and strong decision‑making orientation.
• Physical ability to stand, walk, lift/move up to 25 lb, and perform tasks in confined or elevated spaces.
• Authorized to work in the United States.

Physical Requirements

• Regularly required to stand, talk, and hear.
• Frequent walking, use of hands and arms to handle, feel, reach, push, pull, bend, and twist.
• Occasional sitting, climbing, balancing, stooping, kneeling, crouching, or crawling in narrow, enclosed, or elevated spaces.
• Occasional lifting or moving up to 25 pounds.
• Visual inspection of equipment and reading small print.
• Use of computer systems and writing instruments for documentation.

Working Conditions

• Office environment with moderate to low noise; primarily sedentary work.
• Occasional exposure to varying temperatures, slippery or wet areas, and nearby mechanical moving parts.
• Indoor work for extended periods.
• Local travel required; occasional travel to other Albireo sites.
• Hybrid field/job‑site and office position with some remote work availability.
• Occasional overnight, weekend, and rotating/varying shift work.

Benefits

• Medical, Dental, and Vision Insurance
• Basic Life Insurance and Voluntary Life Insurance
• Short‑Term and Long‑Term Disability
• Paid Vacation, Paid Sick Time, and Paid Holidays
• 401(k) with Company match

Pay

Salary Range: $80,000 – $100,000 DOE.

Schedule

• Hybrid field/job‑site and office schedule with some remote work.
• Local travel required; occasional travel to other Albireo sites.
• Occasional overnight, weekend, and rotating/varying shifts.