Jr Network Engineer (Bilingual Korean/English)

Responsibilities

• Maintain, troubleshoot, and support critical network devices (Cisco switches/routers, PAN firewalls, F5 load balancers, Cisco wireless controllers/APs).
• Monitor network performance constantly to escalate and resolve issues meeting internal Service Level Agreements (SLAs).
• Manage system requests and tickets including solution definition, deployment, and documentation for internal customers.
• Provide onsite and after-hours support as required, including active participation in the team's on-call rotation.
• Assist in planning and executing infrastructure expansion, hardware/software upgrades, and equipment replacements.
• Execute lab tests for validating technical solutions, bug fixes, and impact analysis.
• Work with external vendors and ISPs for issue escalation, maintenance windows, and RMA processing.
• Support inventory management, hardware staging, peer reviews, audits, and IP address assignment.
• Maintain comprehensive documentation for LAN, Data Center, Wireless, firewalls, and load balancers.
• Generate weekly operations updates and ad-hoc reports required by management.
• Adhere strictly to company checklists, standard operating procedures (SOPs), and corporate change-control policies.

Requirements

• Education: Associate's degree in Computer Science, Information Technology, or a related field.
• Certification: Current Cisco CCNA certification is required.
• Experience: 2-3 years of hands-on experience supporting enterprise networks (specifically switching and routing).
• Technical Knowledge: Solid understanding of networking protocols: OSPF, EIGRP, BGP, DHCP, NTP, SNMP, STP, VRF, IPv4 subnetting, 802.1x, TACACS+, Cisco IOS, and Cisco NX-OS.
• Location & Mobility: Must live within a 1-hour driving radius of Rockville, MD, and have the flexibility to work onsite at the Samsung Biologics facility.
• Attitude: Strong sense of responsibility, team-oriented mindset, and excellent instruction-following skills.