Jr. Help Desk Technician

Job Summary

Key Responsibilities

• Provide Tier I help desk technical support to customers and peers including application and hardware support, troubleshoot network connectivity, and assist with requests regarding account administration, training, distribution, and documentation of software, system, and network status.
• Install, maintain, configure, troubleshoot/repair IT devices, and software. Includes, but is not limited to, desktop PCs, laptops, tablets, scanners, printers, mobile cellular devices, and peripherals in an environment with Microsoft Windows 10, and Microsoft Office 2016.
• Utilize Active Directory Users and Computers (ADUC), BMC Remedy, Directory and Resource Administrator (DRA), Dame Ware Remote Control, and other software as needed to assist users and administer user and computer accounts, security groups, and distribution lists.
• Work independently and as part of a team to troubleshoot and solve hardware and software issues for the user community.
• Monitor trouble ticket queues and emails for timely customer engagement and resolution.
• Interact daily with Senior Tech and customers; interaction normally involves the exchange or presentation of information via the phone, email, or face-to-face communication.
• Interact well with peers, end users, and external support organizations in a professional and courteous manner.
• Provide software license management for Government Off-the-Shelf (GOTS) and Commercial Off-the-shelf (COTS) software.

Preferred Qualifications

• Years of experience: 1 years
• Education: High School Diploma
• Certifications: CompTIA Security Plus certification

Clearance Requirement

Secret Clearance Required

Salary Note

In compliance with Colorado’s Equal Pay for Equal Work Act, the salary range for this role is based on education, experience, and responsibilities.

Benefits

ITS, LLC is an equal-opportunity employer to include veterans and individuals with disabilities.

Pay

N/A

Schedule

N/A